Responsibilities• Scope and quote projects for identified clients.• Plan and monitor projects to meet deadline, quality and budget requirements.• Manage client relationships and serve as primary day-to-day contact for external clients.• Provide support and input to Sales and external clients, including education about the localization process, as required.• Set and manage client expectations.• Collaborate with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions.• Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings.• Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.• Collaborate with internal teams to initiate and implement procedural changes and customized workflows.• Resolve questions and issues in a timely and effective manner for clients and internal teams.Organize and participate in client meetings (Quarterly Business Review Meetings, etc.).

• Procuring Equipment’s from Vendors like CISCO, Riverbed, Westcon, Alcatel, Avaya etc.• Chasing the activities of vendors.• Managing shipment of equipment’s with help of vendors.• Coordinating with Sourcing Team.• Tracking the activities of warehouse.• Delivering Equipment’s from warehouse to customer sites.• Checking if all the equipment’s have reached to the customer site properly.• Scheduling of project tasks such as Site survey, Staging, installation at customer site.• Assigning Field Engineers to perform their duties (Staging & Installation) at customer's site.• Discussing and solving the problems with team members.• Solving and managing queries of other departments.• Managing and tracking projects with help of tools like Clarify, Oracle, CISCO, and GOLD.• Administration of contract database and maintaining records in clarify to ensure contractual compliance by suppliers and customer.• Ensure accurate delivery & provide status reports to management.• Monitoring the process right from RFP to RFB.• Identifying the loopholes and getting it fixed on priority.• Managing all the activities related to Inventory.• Preparing reports to check the performance of team from compliance standpoint.• Governing the deals which is signed by Vendors & Customers.• Dealing with all the internal stakeholders/Account managers to mitigate the tax issues.• Ensuring there is no risk to business by avoiding cross borders billing issues.• Looking after end to end ordering right from negotiation to billing milestone to invoicing customer and vendor as well.

Receipt and efficient handling of defective orders from the IS Delivery team liaising with OTB and QTO teams to fully understand the issue being raised and fixing the problem or engaging the relevant, accountable owner for the fix. This will also involve expediting the resolutions with the relevant owners and escalating noncompliance as per defined guidelines.Order Defect Reporting and analysis – use of a combination of automatic and manual reports to record activity around resolving rejects.Responsible for meeting all personal productivity and service level agreement targets.Focus on discovering and meeting customer / client needs.Takes personal responsibility for correcting customer / client-service problems within area of responsibility.Preparing bi-weekly dashboard to participant in Global & Regional meetings.Presenting performance of regions and doing RCA to fix issues at the source.Providing adequate training to new joiners.Identifying process loopholes and highlighting to Team Managers.Ensuring there is no delay in billing stage particularly in bill run phase.Revenue / Margin Assurance – Monitor the close out of Gold orders to ensure that the customer hasbeen billed and that the revenue is flowing to the correct financial product codes

• Price Negotiation with vendor, Releasing PR to PO, Material Delivery and Payment etc.Vendor management of all vendors for Capex & Opex.• Negotiating with the vendors for material procurement while coordinating with the higher authorities of the company, ensuring statutory and company compliance.• Ensuring smooth co-ordination with indenting dept. and corresponding with Suppliers on scope of supply and specifications.• Challenged to ensure timely delivery of equipment and materials as per specifications within the set quality and timely delivery of materials.• Accountable for receiving purchase indents/requisitions from user dept.• Maintained the records by working in Oracle, relating to the materials management, by supplier and by department / discipline, purchase orders and goods requisitions and the Stock take records.• Preparation & analysis of actual cost v/s estimated cost.

Training new hires in the process. Maintaining records of the trainees and their quality and productivity scores. Job involves receiving documents like application forms, cheque etc. From client, verifying the documents. Work allocation and answering agent queries. Assisting associates with their queries. Meet and exceed Productivity target of 100% Meet and exceed Quality & Accuracy Targets of 99% Adhere to compliance and regulatory requirements as per processes. Hand on experience in: COLA, SSD & Lotus Notes, Outlook and Excel