Manager – IT ApplicationIndiaFirst Life Insurance Mar 2021 to Present1. Develop and apply organization-wide information models for use in designing and building integrated and shared software.2. Collaborate with Business, Product Owner IT developers and process owners to identify and maintain service activities. Necessary to effectively deliver, manage and enhance services to meet business needs. 3. Manage the full life cycle of multiple projects varying in level of efforts, complexity and resources required.4. Manage Software development, Operations, and related teams to perform within cost, quality, and timeline constraints.5. Understand and communicate business priorities to ensure appropriate resources are allocated to projects. Requiring the most critical deliverables to business user community. 6. Provide weekly status updates including project performance metrics.7. Development and production support for the application through troubleshooting, problem analysis and determining resolution to correct issues and maintain the health and stability of applications.8. Ensuring applications are ready to support new or existing processes and service levels with oversight of change, release, and testing.9. Ensuring VAPT/WAPT cleared before release system for support.10. Closely working on IT Audit Checklist.

ERP implementation in all branch of PCI. Training to users. Bugs and enhancements report to deployment team.

Tally sr. Customers support executive