Seeking a Challenging and Responsible position at a Level in a firm to produce good results for my organization by applying my skills Which I have acquired throughout my career, and further enhance my professional growth Work extensively with MS Office tools like Word, Excel, and Outlook & Problem-solving Skills. Experienced temporary SME (Subject Matter Expert) with over 2 years of experience in the BPO Industry. ∙ Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operations towards improvement Approximately a year of experience as a Customer service representative & financial Analyst is now seeking to obtain a position that will allow me to fully utilize my strong leadership abilities, innovative organizational and administrative skillsWhile working with AIS I worked for the client of Ally, Credigy, Exeter finance LLC, and it’s a bankruptcy process based in Houston Texas.∙ We have to review the cases of chapter 7 and chapter 13 and provide the resolution as per query by taking follow up through call or by email.∙ We have to contact trustee and attorney to provide Information if there is misleading informationor check if anything is missed out by attorney in the agreement of reaffirm or surrender, and also if we have to check the intention of the client regarding his vehicle. ∙ I used to handle inbound calls of customers and resolving queries regarding bankruptcy. ∙ Working on outbound calls assigned to me by lead and following on the same ∙ Maintaining a record of all call which I have received throughout the whole day keeping a record of all the outbound calls which are allocated to me in excel.