Rahul Vp Email & Phone Number

I am a proactive and results-oriented professional with over 4 years of experience spanning store management and customer service. Currently, I work as a Customer Service Associate at Amazon, where I handle high-volume queries, resolve escalated issues, and contribute to improving service processes. I am passionate about delivering outstanding customer experiences and thrive in fast-paced, dynamic environments.Before Amazon, I worked as a Store Manager for 2 years, managing daily operations, leading a team, and optimizing inventory control.In addition to my hands-on experience, I hold a Post Graduate Diploma in Management (PGDM), which has equipped me with strong analytical and problem-solving skills. I am adept at both managing teams and enhancing customer satisfaction, making me well-suited for roles in operations, customer success, or process improvement.I am currently exploring new opportunities where I can leverage my customer service expertise, leadership skills, and operational management background to drive business growth and efficiency.Experience:Customer Service AssociateAmazon,Hyderabad | 2022 – Present • Successfully handled high-volume customer queries, ensuring satisfaction and adherence to company policies. • Resolved escalated issues, maintaining a strong focus on customer retention and service quality. • Contributed to process improvements, resulting in a 10% reduction in resolution time.Transaction Risk Investigator (7 months) • Investigated suspicious transactions to detect and prevent fraud. • Analyzed data patterns and customer behaviors to assess risk. • Collaborated with internal teams to resolve fraudulent activities efficiently. • Applied knowledge of payment methods, e-commerce, and fraud prevention techniques. • Ensured compliance with company policies and security protocols.Store ManagerBrand Buy | 2020 – 2022 • Managed daily store operations, including inventory control, team supervision, and customer service. • Led a team of 10+ employees, ensuring productivity and store performance. • Increased sales by 15% through effective customer engagement and promotional activities. Education:Post Graduate Diploma in Management (PGDM)Dhruva college of management | Completed in 2022 • Specialization in Marketing/Finance Skills: • Customer Service • Operations Management • Team Leadership • Conflict Resolution • Data Analysis • Process Improvement • Communication Skills • Inventory Management • Problem-solving