Rahul Jain Email & Phone Number

Remote

Gurugram, Haryana, India

- Handling team size of of 30+ data collection analysts along with 6 data analysts who is working for data sourcing, cleaning, manipulation and visualization- Create and enhance reporting and dashboards for C level executives- Use data visualization tools like Google analytics and Google data studio- Quantitative analysis for volume forecasting and allocation - Mentoring/Coaching the associates on development plans to enhance their skills- Calculate shrinkage, attrition, absenteeism for capacity management- Ensuring regular communication with team through team meetings, one to ones and day to day contact- Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed- Handle Weekly and daily calls with Stakeholders for the escalated and urgent tickets providing update and action points- Lead through role modeling to ensure effective, efficient and customer-focused execution of work group assignment

Noida Area, India

Gurgaon, Haryana, India

• Managing the team as SME to attain customer satisfaction and support business as usual• Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion• Directly Reporting to Team Manager• Maintaining process SOP’s and updating the same on regular basis• Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed• Mentoring/Coaching the SRMs on development plans along with Coaching new team members to help them meet the required standards• Calculate shrinkage, attrition, absenteeism for capacity management• Ensuring regular communication with team through team meetings, one to ones and day to day contact• Generate KPI report for customer and internal reporting with 100% score in OTJ• Need to schedule a by weekly call with market unit and customer in order to take care of any ad hoc request at the same time keep them informed about change in inventory and if we require any clarification about the requests received• Coordinating with field engineer, configuration engineer and end customer to make sure equipment or soft change requested by customer have been implemented as per the initial request

Gurgaon, India

• Working as business analyst cum Project Coordinator while managing multiple modulessimultaneously• Coordinate with Project Manager for preparing project plans, assignment of tasks toresources• Sometimes act as point of contact between client and Technical team• Documenting FRS / SRS/BRD, User Manual• Implementing and managing application changes/ client feedback• Coordinate with Project Manager for preparing project plans, assignment of tasks toresources• Monitor team performance and maintain project status report for stakeholders reviewKey Responsibilities Areas:- Client Handling- Proposal making- Project management- New Business Development- Client Retention- Business Development Planning- Management and Research- Networking- Closing Skills- Motivation for Sales- Prospecting Skills- Sales Planning- Identification of Customer Needs and Challenges

Jaipur Area, India

Tishitu is a value driven E&C Consulting Company creates technologies and bring ideas to reality! Tishitu is a start up in providing training and services in electronics & communication and they are serving to many Indian as well as overseas clients.Roles and Responsibilities: - Worked as BDM for generate leads and convert them into business - Responsible for cash flow as per the project progress- Explore market for business and done daily local meeting to do so.- Document preparation, client handling and deal closing

B.Tech, Information Technology

Pre- Engineering; 10+2; Nios

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