Rahul Mahajan

Rahul Mahajan Email and Phone Number

Program Manager @ Volt Money
Bengaluru, KA, IN
Rahul Mahajan's Location
Bengaluru, Karnataka, India, India
About Rahul Mahajan

I am a PMP® certified Program Manager with a proven track record in leading cross-functional teams, optimizing processes, and delivering impactful fintech programs. My expertise lies in managing complex initiatives, fostering strategic partnerships, and achieving measurable outcomes that drive business performance and enhance customer satisfaction.Currently, I manage Niyo Bharat, overseeing sprints and program milestones for blue-collar banking solutions, while driving cross-selling initiatives for credit cards, loans, and insurance. I also explore B2B opportunities for expansion and have delivered successful projects across NiyoX and Niyo Global, including banking integrations, international remittance features, and affiliate marketing campaigns.Previously, as Senior Manager - Customer Experience, I led transformative initiatives, such as designing Niyo’s first AI-driven ChatBot, optimizing workforce operations, and driving substantial improvements in CSAT and NPS.My journey spans financial advisory, KYC operations, and customer experience management, where I’ve consistently delivered results through a collaborative, solution-oriented approach.

Rahul Mahajan's Current Company Details
Volt Money

Volt Money

View
Program Manager
Bengaluru, KA, IN
Website:
voltmoney.in
Employees:
107
Rahul Mahajan Work Experience Details
  • Volt Money
    Program Manager
    Volt Money
    Bengaluru, Ka, In
    View
  • Niyo Solutions Inc.
    Program Manager
    Niyo Solutions Inc. Jan 2024 - Present
    Bengaluru, Karnataka, India
    • Overseeing Niyo Bharat, coordinating cross-functional teams to remove blockers and ensure successful delivery of sprints and program milestones for blue-collar banking solutions. • Driving cross-selling initiatives by onboarding partners for credit cards, loans, and insurance, while exploring B2B opportunities to expand revenue streams. • Facilitated the integration of a banking partner on the NiyoX app and launched partnerships to enhance user features and offerings. • Delivered key projects for Niyo Global, including international remittance and affiliate marketing campaigns, enhancing product adoption and user engagement.
    View
  • Niyo Solutions Inc.
    Senior Manager - Customer Experience
    Niyo Solutions Inc. Jan 2022 - Dec 2023
    Bengaluru, Karnataka, India
    • Directed hiring, training, and quality assurance for over 250 in-house and vendor team members, driving operational excellence and enhancing team performance.• Designed and implemented Niyo's first AI-driven ChatBot, significantly reducing chat volume, streamlining team operations, and optimizing support costs.• Executed a workforce optimization initiative, restructuring operations and improving overall efficiency.• Developed an AI-powered knowledge base, improving agent productivity, response speed, and customer satisfaction.• Elevated NPS by leveraging user feedback, research, and collaboration with Product and Tech teams to enhance workflows and user experiences.
    View
  • Niyo Solutions Inc.
    Customer Experience Manager
    Niyo Solutions Inc. Apr 2020 - Dec 2021
    Bangalore Urban, Karnataka, India
    • Led the customer experience team across multiple investment apps, achieving high customer satisfaction, reducing resolution time, and improving first-contact resolution rates.• Streamlined hiring, training, and quality audit processes to enhance team efficiency and performance.• Developed an Investor Help Center with 250+ FAQs to boost self-service capabilities and introduced a Rewards & Recognition program to drive engagement.
    View
  • Goalwise
    Financial Advisor & Customer Support Associate
    Goalwise Apr 2019 - Mar 2020
    Bengaluru, Karnataka, India
    • Crafted personalized financial plans for over 200 investors, managing significant assets and delivering tailored investment advice as a certified financial advisor.• Addressed 1,000+ investor queries, maintaining high customer satisfaction by streamlining CRM workflows and reducing response times.
    View
  • Hsbc
    Kyc Associate - Global Banking And Markets
    Hsbc Jul 2017 - Mar 2019
    Bengaluru, Karnataka, India
    • Conducted KYC due diligence for MNCs and subsidiaries, assessing risk and maintaining compliance with HSBC’s high standards.• Coordinated daily production calls and prepared MIS reports, supporting efficient stakeholder decision-making.
    View
  • Hsbc Global Banking And Markets
    Summer Intern
    Hsbc Global Banking And Markets May 2016 - Jun 2016
    Bengaluru, Karnataka, India
    Developed an understanding of customer segments, department functions, and fundamentals of banking operations by interacting with various stakeholders.
    View

Rahul Mahajan Education Details

Frequently Asked Questions about Rahul Mahajan

What company does Rahul Mahajan work for?

Rahul Mahajan works for Volt Money

What is Rahul Mahajan's role at the current company?

Rahul Mahajan's current role is Program Manager.

What schools did Rahul Mahajan attend?

Rahul Mahajan attended Christ University, Bangalore, Delhi Public School Bangalore (N).

Not the Rahul Mahajan you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.