Rahul Ashra Email & Phone Number

Delhi, India

•Developing and maintaining close relationships with key management sponsors of accounts (from key users to CXO), becoming a trusted advisor to the customer.•Onboard new clients and always focus on the adoption of best practices.•Driving maximum Renewal in the existing base and achieved 96% renewal in 2022 through the best services.•Cross-Sell and Up-sell in existing base and achieved 126% of the 2022 Quota.•Designed and produced a “Customer Onboarding Video Series”, so that the best customer experience can be given to the client throughout the lifecycle.•Thoroughly manage account escalations to resolution.•Inter-Department collaboration with a focus on the adoption and expansion in the base.•Conducted 34 Webinars, 25 Online Workshops and 6 Virtual Events in 2022, which created a significant impact on business.•Always a partner of customers on their journey so that maximum feedback can be taken and help in enhancing their experience with our services and solutions.•Started and successfully ran referral schemes that resulted in great adoption of services by Organizations.•Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on products & services.•Evaluate and improve communication infrastructure.•Understand the importance of listening, empathy and feedback.

New Delhi, Delhi

•Developed a loyal and highly satisfied customer base through proactive customer service strategies.•Developed and maintained close and strategic relationships with key management persons of accounts at all CXO levels to strategize new business and expand footprints into existing accounts.•Maintained a detailed understanding of products and services and assist customers with the best Solutions/Products for their needs.•Strengthened promotional strategies to drive customer engagement and boost sales.•Increased Subscription business of the base from 82% to 94% in 2020.•Cross-Sell and Up-sell in the existing base.•Created and launched recapture schemes to attract and gain back Non-Active clients and were successful to gain back 25% of accounts.•Thoroughly manage account escalations to resolution.•Successfully created and implemented a hassle-free Onboarding process and for this our team was awarded as the best Customer Success Management Solution Team.•Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.•Mentored team members to enhance professional development and accountability in the workplace.•Planned & executed technology conferences, webinars, meets, and other events to generate awareness among customers and educate them on the use and benefits of our products/Solutions.•Worked closely with Technical, Sales and operation teams to ensure an exceptional customer experience that ensures the adoption of products and increases renewal rates.

New Delhi Area, India

•Planned and performed Pre-sales activity.•Responsible for account management regarding technical activities, i.e., related to their training's, technical issues and upgrades.•Conducted technical seminars and events related to the SOLIDWORKS and Multiproduct.•Assisted team in developing training plans for the newly acquired accounts and for the existing too.•Created software implementation plan.•Conducted In-House sessions for the team.•Technical support management, i.e., Distributing Service request according to the support technician criteria.•Worked on CRM for Technical support activities.•Maintaining of call reports and analyzing problems and make them resolve under the Defined criteria.•Worked with a client base of more than 500 veterans of the industry to zeal theirdesign and production schedules with desired quality via optimal lining of technicalassociation.

Noida Area, India

•Responsible for account management regarding technical activities, i.e., related to their training's, technical issues and upgrades.•Conducted technical seminars and events related to the SOLIDWORKS and Multiproduct.•Planned and performed Pre-sales activity.•Assisted team in developing training plans for the newly acquired accounts and for the existing too.•Conducted In-House sessions for the team.•Technical support management, i.e., Distributing Service requests according to the support technician criteria.•Worked on CRM for Technical support activities.•Maintaining of call reports and analyzing problems and make them resolve under the Defined criteria.•Created a software implementation plan.•Worked with a client base of more than 500 veterans of the industry to zeal theirdesign and production schedules with desired quality via the optimal lining of technicalassociation.

Noida Area, India

•Technical demonstration of Software and performing benchmark with respect to customer vertical.•Provided technical support to the customers.•Mapped Clients requirements and use to develop plans accordingly.•Developed Software Implementation Plan according to the industry vertical.•Implementation Includes- Installation, work process, training and finally going for HOTD, i.e., Hands- on Test Drive.•Created customer portal of a customer, from there they can download the new updates, can check out Knowledge Base, forums for general queries and can also download the instructor files. From there they can check out how many licenses are active how many are inactive and which license is running on which machine through Admin Dashboard. This is basically for their internal security concern.•Worked on CRM Tool for Technical support activity.•Conduction of webinars for customers regarding new updates and best practices.•Regular article updates regarding best practices for users.•Worked with more than 100+ OEM’s and their vendors and helped them in improving their design concepts and their approach through CAD.

New Delhi Area, India

•Provided training to the customers.•Provided training to the colleges and universities.•Performed Software Installations (Server-based and Standalone)•Created Reports on the basis of installations and training.•Worked on the software implementation process.•Solved errors related to SOLIDWORKS.•Provided support on Applications as per the SOLIDWORKS guidelines.•Support through mails, phone and Remote sessions.•Problem resolving through Ticket systems.•Support handling through CRM (i.e., Service Request Management).•Updated updates on Knowledge base and Forums.

Corporate-Pgdba, Marketing, A

Bachelor Of Technology (B.Tech.), Mechanical Engineering