Rahul Ashra Email & Phone Number

Delhi, India

• Developing and maintaining close relationships with key management sponsors of accounts (from key users to CXO), becoming a trusted advisor to the customer.
• Onboard new clients and always focus on the adoption of best practices.
• Driving maximum Renewal in the existing base and achieved 96% renewal in 2022 through the best services.
• Cross-Sell and Up-sell in existing base and achieved 126% of the 2022 Quota.
• Designed and produced a “Customer Onboarding Video Series”, so that the best customer experience can be given to the client throughout the lifecycle.
• Thoroughly manage account escalations to resolution.

New Delhi, Delhi

• Developed a loyal and highly satisfied customer base through proactive customer service strategies.
• Developed and maintained close and strategic relationships with key management persons of accounts at all CXO levels to strategize new business and expand footprints into existing accounts.
• Maintained a detailed understanding of products and services and assist customers with the best Solutions/Products for their needs.
• Strengthened promotional strategies to drive customer engagement and boost sales.
• Increased Subscription business of the base from 82% to 94% in 2020.
• Cross-Sell and Up-sell in the existing base.

New Delhi Area, India

• Planned and performed Pre-sales activity.
• Responsible for account management regarding technical activities, i.e., related to their training's, technical issues and upgrades.
• Conducted technical seminars and events related to the SOLIDWORKS and Multiproduct.
• Assisted team in developing training plans for the newly acquired accounts and for the existing too.
• Created software implementation plan.
• Conducted In-House sessions for the team.

Noida Area, India

• Responsible for account management regarding technical activities, i.e., related to their training's, technical issues and upgrades.
• Conducted technical seminars and events related to the SOLIDWORKS and Multiproduct.
• Planned and performed Pre-sales activity.
• Assisted team in developing training plans for the newly acquired accounts and for the existing too.
• Conducted In-House sessions for the team.
• Technical support management, i.e., Distributing Service requests according to the support technician criteria.

Noida Area, India

• Technical demonstration of Software and performing benchmark with respect to customer vertical.
• Provided technical support to the customers.
• Mapped Clients requirements and use to develop plans accordingly.
• Developed Software Implementation Plan according to the industry vertical.
• Implementation Includes- Installation, work process, training and finally going for HOTD, i.e., Hands- on Test Drive.
• Created customer portal of a customer, from there they can download the new updates, can check out Knowledge Base, forums for general queries and can also download the instructor files. From there they can check out.

New Delhi Area, India

• Provided training to the customers.
• Provided training to the colleges and universities.
• Performed Software Installations (Server-based and Standalone)
• Created Reports on the basis of installations and training.
• Worked on the software implementation process.
• Solved errors related to SOLIDWORKS.

Corporate-Pgdba, Marketing, A

Bachelor Of Technology (B.Tech.), Mechanical Engineering