Rahul Bangabash Email & Phone Number

Navi Mumbai, Maharashtra, India

• Transition of new processes, provide ongoing support and guidance to the Business Development Managers and Loan Officers in Sun West Mortgage Company, Inc. (SWMC) - A US Mortgage Organization.• Assists in the development of policy, procedure, process flows and Standard Operating Procedure (SOP) for SWMC Mortgage Closing Team.• Achieved management objectives, consistently hitting deadlines and performance targets by completing 20+ special projects and performs other duties like upgrading system automation and process implementation.• Maintained open communication with customers, real-estate brokers and loan officers to ensure proper and timely processing and closing of mortgage loan.• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively like checklist automation, SOP updation, preparing team process flow.• Involved in Hiring and Termination process of the team, as per HR protocol.• Managing a Team of 5 Assistant Managers to ensure team process works smoothly.

Navi Mumbai, Maharashtra, India

• Managed a team of 50+ members, monitoring volume, assigning queues, rostering, and taking appropriate measures to ensure precision as well as timely completion of all work.• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success by reviewing Key Performance Indicator (KPI) and Monthly Performance Reports.• Coordinated with the US clients and other internal teams to resolve any last-minute concerns identified while drawing the final loan docs.• Analyzing and managing risk management issues by identifying, measuring, and taking decisions on the borrower risk profile by reviewing Federal and State guidelines and High-Cost tests for loan qualifications

Navi Mumbai, Maharashtra, India

• Managing a Team of 30+ members for Final Document and Closing Disclosure Process.• Acted as Subject Matter Expert (SME) on multiple processes.• Tracking and managing the SLA's of all the tasks performed by the team to ensure TAT communicated is not missed.• Listened to team members' feedback and proactively addressed concerns to ensure all the team's functions are working effectively• Handle the escalations received from client/management and provide root cause analysis of the same and suggest the necessary resolution/automation to mitigate respective issue in future.

Navi Mumbai, Maharashtra, India

• Review of all document received from the client as per guideline and perform required due diligence for all entities included in the transaction before the loan closes.• Collaborating with US loan officer/coordinator/processors or settlement agent to obtain the required information documents to move the loan forward.• Prepare the closing documents when loan reaches to clear to close. Request pending requirements from client, if any, while preparing the document.• Perform quality checks of task completed by production team.