Rahul Bansal Email & Phone Number

Bengaluru, Karnataka, India

• Leveraged background in people management to establish team of 10 associates from ground-up and a community of over 100 associates.• Leveraged experience in healthcare domain to expand the scope of work from 15% to 50%. • Worked directly with client on customer experience management project, redundant work to increase profitability for over 4000 clinics.• Design programs and strategies for improved learning experience for the associates, value addition for the org, improve solution reliability and to transform healthcare IT using bots (Automation Anywhere), Python, Windows PowerShell, selenium.• Managed small to large projects from conception to completion with strong leadership, managerial, analytical, and technical skills.• Led teams under deadlines to meet expectations of multiple stakeholders and managed cross-functional programs.

Bengaluru Area, India

• Managing day-to-day operations and project planning of the entire EMR solution (For US, Australia, UK, and Middle East markets) from the IT side w.r.t new implementations, migrations, major upgrades involving new tech stack, and service desk tickets post go-live implementation.• Consulting the hospitals on various new EMR implementation projects and developing strategic initiatives for the smooth implementation of the projects. • Drive initiatives for operational excellence and standardizing operations. For one of the initiatives, Designed, Planned, and implemented a modular architecture to resolve patching conflict for over 3000 servers and for 60+ clients. Automation resulted in near zero downtime deployments which resulted in 60% cycle reduction in solution deployment process.• Part of ETAC (Emerging Talent at Cerner India) initiative – 2019-2020 batch and completed my Accelerate Management training path during that time. As a part of this initiative, led a diversified team of managers, system engineers, solution architect to a victory in the Fitness challenge and was recognized by the managing director for showcasing exemplary leadership skills.• Led and mentored a diversified team (both off-shore and on-shore) of analysts, consultants, developers, system engineers to design and create a tool to flawlessly execute a set of security tasks, to achieve highest standards of security, and save 1000 hours a year.

Bengaluru Area, India

• Automated task related to: Active Directory, Citrix, Failover Cluster, MSSQL, Networking, File permissions, software upgrades, 3rd party software upgrades, PowerCLi.• Perform EMR upgrades, install and maintain EMR solutions, and act as a SME for the entire team.• Mentored and trained a global team of 30+ system engineers and architects. Led integrated solution deployment and training for 6 of the biggest healthcare organizations in the US.• Handling the Remedy Incident Management and Change Management processes by being the Remedy trainer for new associates and working closely with the management to improve processes.• Track metrics for performance measurement, service levels (SLAs), and monitoring key triggers for early warning signals.• Ensure day-to-day operations are performed and SLAs are met as agreed for all businesses.

Bengaluru Area, India

• Worked with the Development team on redefining the process for the Soarian Financial upgrades.• In a very less span of time, Became the Subject Matter Expert for Soarian Financial net new upgrade issues and continually worked with IP team on correcting the documentation to ensure 100% accuracy.• Recommended the US client to go with the latest software version and the Microsoft server that saved client 10% future maintenance costs.• First Indian associate to get awarded with the Siemens Prestigious Award Quality Excellence for motivating others to define the new ideas, leading others to follow the new processes within improved timeframe, and for demonstrating “Quality is part of our everyday job” by not settling for less.• Adept in Handling tools such as MTA and analyzing the Millennium request-reply, working on test scripts, and checking the code to find where the issue might be coming from.• Client Handling and consultation for implementation of new projects across hospitals in the US region.