Rahul Bhageria Email & Phone Number

Working in Application and Technical Support with over 5 years of hands-on experience.An experienced Application Support Analyst with a strong background in managing incidents, problems, and changes. With over three years of hands-on experience, I have honed my skills in incident management, problem resolution, and collaborative teamwork. My career journey has included working with various incident management tools, including HPSM and ServiceNow, where I efficiently managed and created incidents to ensure prompt issue resolution. My commitment to customer satisfaction has driven me to identify and address customer needs promptly and effectively. My experience extends to coordinating production incidents, where I have successfully worked with cross-functional technical teams and business stakeholders to ensure timely incident resolution. Additionally, I have a solid foundation in monitoring tools such as LogicMonitor and possess VB Scripting skills, making me well-equipped to handle complex technical challenges. Furthermore, my ability to design Google dashboards has been instrumental in aiding management by providing clear and actionable insights. I am passionate about leveraging my expertise to contribute to a dynamic team and drive operational excellence in application support. If you are seeking a dedicated Application Support Analyst with a proven track record in incident management and a passion for continuous improvement, I invite you to connect with me.

Listed skills include Leadership, Management, Microsoft Word, Project Management, and 7 others.