• Provide exceptional customer service by effectively handling inquiries, resolving disputes, and offeringtimely assistance.• End-of-day (EOD) operations in Opera involve verifying check-ins/outs, handling cash and credit cards,generating revenue reports, conducting night audits, updating reservations, and completing propertymanagement tasks. These tasks ensure accurate financial records, guest satisfaction, and operationalefficiency.• Banking: Prepare and deposit daily cash/checks, balance/reconcile accounts, monitor/manage pettycash.• Overseeing security personnel involves ensuring guards patrol premises, respond to incidents, maintaina secure environment, and monitor surveillance systems for potential threats.• Printing the Contingency Reports and doing customer journey walk.

• Provide exceptional customer service, assisting customers with product selection, inquiries, andpurchases.• Resolve customer issues and complaints in a timely and professional manner.• Assist with inventory management, including receiving, stocking, and replenishing products.• Assist with store opening and closing procedures.• Assist in training and mentoring new team members.

Remote Operations for North America Amazon Fulfilment Centre.Acted as a liaison for associates and managers, delivering promptand accurate guidance on payroll, benefits, scheduling, and HRpolicies. Diligently managed follow-ups with employees, managers,and external teams to resolve inquiries and maintain employeesatisfaction.Managed time cards, corrected punches, and approving leaverequests to ensure accurate records and compliance.Handled payroll corrections, leave cases, and accommodationrequests, collaborating with associates and managers to resolvediscrepancies and maintain HRIS data integrity.Utilized various HR metrics to evaluate and enhance theperformance of the HR contact centre, focusing on key performanceindicators (KPIs) such as response time, resolution time, call volume,and customer satisfaction scores.Conducted training and job shadowing sessions for new hires,sharing best practices and promoting knowledge sharing within theteam.Process monthly recognition programs (e.g., birthdays,anniversaries, associate of the month) and other recognitionprograms as directed.Served as a subject-matter expert, managing a team of 20associates and overseeing scheduling, performance reviews, andshrinkage analysis. Trained new HR associates on complex issues,implemented operational efficiency strategies, and providedactionable feedback to enhance quality, resolution scores, andoverall performance.Exceeded company's employee satisfaction target by raising ratings25% by revamping training programs

Work at Technical Concierge Desk Answering the enquiries related to theproducts.• Investigate the complaints regarding the establishments of good, services andpolicies.• Arranging for refunds, exchange and credit for returned merchandise.• Fraud Prevention for Concession Abusers.• Adhering to company policies, Providing technical suppor

Registration of visitors and room assignment• Respond to inquiries about hotel services, offer advice, and address issuesfrom visitors.• Greeting clients, guiding them to seats, taking orders for food and drink, andproviding food and drink• Easy meal preparation, such as salads, cold appetisers, and vegetablepreparation.• Delivering service products to guest rooms in response to requests made bythe visitor