Aspiring to bring value to many and value for money. A certified Six Sigma Green Belt and an aviation expert with more than two and a half decades of experience in Customer Experience, Airline Ground Operations, Special Projects and International Operations. Having worked with Full Service Carrier (FSC) as well as Low Cost Carrier (LCC); strategizing and contributing to their growth plans in line with Corporate & Business Strategy. Handling India Domestic & International Airport Operations in Asia Pacific and Middle East regions to China, Singapore, Thailand, Malaysia, Sri Lanka, Maldives, Bangladesh, Nepal, Dubai, Abu Dhabi, Sharjah, Sultanate of Oman, Kingdom of Saudi Arabia (Riyadh, Dammam, Jeddah) and Kuwait.Leading company’s rapid expansion plan (pre-Covid), and spearheading Project Management to operationalize international stations namely, Singapore, Bangkok, Dubai, Abu Dhabi, Dammam, Kuwait, Doha, Muscat & Colombo within aggressive timeline. Responsibilities involved -• Building and fostering collaborative relationship with different stakeholders (Flight Operations, IT, Engineering, Inflight, Airports, Finance, HR, Procurement & Regulatory Affairs) using Project Management tools and ensuring successful & timely project closure.• Driving the team towards continuous process improvements, identifying opportunities for increasing efficiency and productivity using Lean Six Sigma methodologies. • Understanding the cost of operations and exploring opportunities to drive the cost down without impacting service delivery.• Ensuring, risk is managed proactively by maintaining strong culture of control & processes with periodical review system.• Implementing processes and ensuring compliance to Domestic / International operational norms and leading projects with stakeholders to provide effective solutions.• Initiating and formalizing SGHA (Standard Ground Handling Agreements) with international Ground Handlers.• Customer Experience, Resource rationalization and SMS (Safety Management System) have been other integral elements of operational responsibilities. Implemented CRM with specific focus on BPR and TQM during advent of LCCs which metamorphosed Indian aviation landscape forever.