• Manage information technology and computer systems for Head Office & Site office• Plan, organize, control and evaluate IT and electronic data operations• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Vendor Management• ERP Implementation – coordination with Vendors• Directs technological research by studying organization goals, strategies, practices, and user projects.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.

I was responsible for maintaining Saher IT Solutions Client Sites as part of AMC contracts. Deployment, issuing and management of Operating Systems, hardware, software & Network to all enterprise workstations. Projects Handled 1) Data Center Shifting & Migration of DC for Coil-Tech US Chiller Service , Mina Salman, Bahrain 2) CCTV & Security System Installation & Centralized Management console Implementation for Your Home Trading. Salmaniya , Bahrain 3) Starcam CCTV & Security System Installation for Deves Group. Sanad, Bahrain 4) Website , Network Infrastructure designing & Implementing for Dar-Al Salam Group, Seef area, Bahrain5) Analog PABX to IP Pabx Migration Designing & Implementation 6) On Going Project for Microwave Link Connectivity (Point to Point networking for Awal Group, Bahrain7) Data Center Setup for Accacia IT , Manama, Bahrain8) Bahrain Olympic Committee (Network Admin Replacement for 45 Days)9) Cisco Wireless AP Implementation using Radius ( Bahrain Olympic Committee)10) ERP Implementation for HAMCO Bahrain Branch11) Server & Desktop AMC Support for Coil-Tech US Chiller Service. 12) Various Networking Project with Batelco Fiber Connectivity Team.13) Implemented HIK-VISION, UK-LINK, Samsung CCTV Camera Solutions for various customers in Bahrain.14) Dell Sonic Wall Implementation for Coil-tech US Chiller service.

Oregon Systems Client Support For Supreme Council For Youth & Sports Ministry , BahrainI was responsible for maintaining the current tool-set defined for each workstation within the organization as well as deployment, issuing and management of Operating Systems, hardware ,software & Network to all enterprise workstations. 1. Team Leadership Activities: Lead team on established methodology as well as new team initiatives. Key role in ensuring that the team meets timelines and objectives provided by the business. Mentor and train the other Desktop Engineering Team members. 2. Customer Service Activities: Provide strong customer service for internal IT teams and Working closely with the Server and Networking teams. 3. Image Development Activities: Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution. 4. Standards Development and Compliance Activities: Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards. May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems. Conducts research and recommends new technology solutions. 5. Deployment Activities: Responsible for successful deployment and upgrades of workstations. 6. Systems Administration Activities: Perform computer management and system administration activities. 7. Incident Management Activities: Serves as an escalation point for the Help desk and Desktop Support.8. Vendor Management: Liaises with Vendors for the IT related requirements of the Organization

Provide Supports for Banks Telephone Communications, WAN Network and Dealing Room Related Issues within the organization.1. Configure, optimize and monitor the performance of the bank(s) local area network /wide area network (LAN/WAN) to ensure continuity and minimum user disruption.2. To provide, Technical support to the IT Network & Communications management function. This includes: specify, arrange installations and manage all Communications facilities within GIB Head Office and other GIB locations as directed by Head of ITCN3. Review system logs on critical communication systems regularly and address all system generated errors and warnings immediately to ensure minimum downtimes and disruption to users.4. Assists Head of ITCN in progressing orders for new systems, related to the above-mentioned fields, up to installation and commissioning including preparation of manuals and training of relevant staff.5. Liaises with vendors, Information Technology Division staff and staff of user department on all Communications matters within the scope my responsibilities.6. Ensures that fault record systems are established and maintained to record all faults / malfunctions and their rectification.7. Assists Head of ITCN in maintaining adequate usage records and statistics to support any cost analysis and future planning.8. Participate in planning, testing and implementation of disaster recovery plans for the banks IT communication systems at the Local Disaster Recovery site.9. Ensure that assigned issues in the bank’s helpdesk system are addressed promptly.10. Pursue any other related activities as directed by superiors.11. LAN – Domain maintenance & topology enhancements12. WAN Topology & Design13. LAN & WAN SLA Support15. Dealer Room Systems – Maintenance, Support & Vendor Coordination16. Telex & Fax Room Support & Service Management17. Planning, Design, Negotiation & Implementation with External WAN Vendors

Managing all the technical operations of the company. Keep all the systems up and running and monitoring of the company’s Network and hardware infrastructure. 1. The administration of servers 2. System Architecture and Design3. Designing and Troubleshooting LAN 4. IT support for Clients like AMEX, Batelco, Saber, BNP Etc.5. Recruiting IT professionals for Clients from abroad and locally 6. Maintaining Office network and systems7. Infrastructure Solutions (Equipment Selection and Implementation)

This position provides support to end users and remote sites on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Document's, logs, tracks and monitor's the problem to ensure a timely resolution. The Helpdesk Technical Support ensures that new equipment, services and solutions fit in the global infrastructure and are consistent with standards, procedures and policies.The Helpdesk Technical Support ensures that the users have access to the various systems during the pre-defined time window and in respect to the predefined security standards and policies and are implemented according to audit recommendations and requirements.1. Assist and backup the helpdesk position in the respond to requests for technical assistance by phone or email and logging the issue in the help desk management system.2. Provide second level support to local users3. Install, assist and ensure the maintenance of local and remote desktops, devices and software.4. Implement standard configuration policies and guidelines5. Performs System and Application upgrades6. Maintain hardware and software inventory7. Defines and manages user access according to security standards and policies.8. Elaborate and refresh operating manuals, user instructions and control lists.9. Performs regular measurements for Service Level reporting.10. Ensure compliance with company’s policies and service level agreement and provide the good support to the users, in order to deliver high quality day to day service, including security management.

Provide Leading Solutions in the area of networking, system integration and information security services 1. Hardware Engineer specialized in Computer Hardware Maintenance & Networking2. Installing and Configuring Network (LAN, WLAN & VPN)3. Analyze and resolve technical problems for established networks.4. Installing and Troubleshooting Win98, Win2000, Windows XP, ME, Windows vista 5. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.6. Adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.7. Configuring Remote access service for connecting Remote areas8. Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards9. Analyze performance of the system and ensure the performance objective and availability of the requirements

Managing all the technical operations of the company. Keep all the systems up and running and monitoring of the company’s Network and hardware infrastructure1. Deep knowledge in computer Assembling Installing and Troubleshooting.2. Software installation, Configuration (messengers, mailbox, proxies, outlook express…. etc.)3. Designing and Troubleshooting WAN/LAN.4. Installation, configuration and optimization of company’s heterogynous Networks.5. Installation, Configuration of DHCP, DNS, IIS, and RAS server.6. Troubleshooting of network connectivity problems with Various Network Devices.7. Configuring the print servers, printers and resolving printing problems of users.8. Resolving Network Connectivity problems at the client end.9. Registering and updating the Anti-Virus tool on the servers and all desktops periodically.10. Laying of structured cables and installing the components, as and when required, due to occasional purchase of hardware or due to shifting of the hardware.

Managing all the technical operations of the company The company has 200 odd computers in Tirupur with servers running Red Hat Linux, Windows NT and 2000. It is my duty to keep all the systems up and running and monitoring of the company’s Network infrastructure.Provide Technical support & Service in the Organization, Manage windows WorkCentre’s & Network related installation. Attending user complaints with respect to desktop/laptops, hardware, software & Network issues. Took initiative to learn company internal organization structure to optimize problem efficiency.Applied troubleshooting techniques to verify solutions. Contributed ideas to improve customer service and suggest ways for second level support to interact with customers and remain in the loop.

Installation & Configuration of various software in customer site and configuration of their networks, outlook,Internet,Printers,Scanners etc., Troubleshooting all kind of hardware related problems and reinstallation of different type OS, antivirus, graphic software’s