• User Support: Provide technical support and assistance to end-users, addressing a wide range of IT issues, including hardware, software, and network problems.• Prioritization: Assess, classify, and prioritize incoming support requests, ensuring that critical issues are addressed promptly while routine problems are managed efficiently.• Technical Troubleshooting: Diagnose and resolve common hardware, software, and network issues. This includes helping users with password resets, email problems, and connectivity issues.• User Account Management: Assist with user account creation, modification, and deactivation, ensuring proper access and permissions are granted or revoked as needed.• Hardware/Software Support: Provide support for desktops, laptops, printers, audio/video equipment and peripherals. Help users with software installations, updates, and configurations. Resolve software-related issues and provide guidance on the use of common applications.• Technical Documentation: Create and maintain documentation related to IT systems, processes, and troubleshooting procedures, ensuring that information is up to date and accessible to the team.• Remote and On-Site Support: Offer remote assistance to users to resolve issues, providing step-by-step guidance and troubleshooting to enable remote problem-solving. when necessary, performing on-site support for hardware and software issues that cannot be resolved remotely.• Network Troubleshooting: Perform troubleshooting of network components, such as switches, routers, firewalls, and access points. And resolve common network issues, including connectivity problems, network outages, and slow performance.• Security: Assist in the implementation and enforcement of network security policies, including user authentication, access controls, and password management.• Backup & Recovery• File Share & Permission• User Training and Guidance.

• Handling onboarding and offboarding procedures for new users, including user management, email account setup, group assignments, organizational unit management, and security permissions.• Performing deployment of hardware and software, establishing connections to the necessary domain network or server, and configuring PC connections to the patch panel via ethernet cables.• Set up, configure, and manage printers, perform regular maintenance, Replace printer toner, paper, and cartridges as per customer’s requirement.• Experience with Microsoft Server 2012-2022 and Azure AD including core services: AD, Group Policy, and PowerShell scripting.• Assist with hardware and software procurement processes, including assessing user requirements, recommending appropriate infrastructure solutions, and coordinating purchases.• Proficiently tackled a range of Windows 8/10/11 challenges, encompassing issues like BSOD, driver updates, network problems, operating system updates, booting, backup and restore processes.• Maintaining good relationships with internal stakeholders and external vendors and being able to escalate issues to the network engineers or respective personnel.• Resolving issues related to Microsoft Teams, such as creating new channels, adding, and removing members, group administration, and compliance procedures.• Managing end-users' reported problems and incidents, utilizing ticketing systems to efficiently process and address support requests by proper communication with user and team

• Responding to customer inquiries, concerns, and requests through various communication channels.• Providing detailed product or service information, including features, pricing, and availability.• Investigating and resolving customer complaints, technical issues, or problems to ensure satisfaction.• Received shipments, checked inventory, and maintained stock levels accurately and efficiently.• Assisting customers with troubleshooting technical problems related to software, hardware, or digital products.• Handling order processing, tracking, and managing returns or exchanges when necessary.• Assisting customers with billing inquiries, payment processing, and account management.• Offering technical guidance and instructions to customers on product usage.• Educating customers on product features, benefits, and best practices.• Escalating unresolved or complex issues to higher-level support or specialized teams.• Accurately documenting customer interactions, inquiries, and resolutions in a CRM system.• Collaborated with team members to fulfill customer orders with precision and speed.• Kept detailed records of inventory movements and updated stock databases accurately.

- Technical Issue Resolution: Diagnose and resolve technical issues and incidents related to IT systems, including hardware, software, and networks.- User Assistance and Support: Provide effective assistance to end-users by understanding their technical concerns, explaining solutions, and ensuring a positive experience with IT services.- Monitor social media channels, respond to comments, and gather insights on engagement and performance.- Monitor the performance of advertising campaigns and help optimize them to achieve desired results.

- User Support: Assisting end-users with IT-related issues and troubleshooting.- System Maintenance: Contributing to system upkeep and software updates.- Documentation: Maintaining records and creating a knowledge base.