*Almost seven years of experience in merchant services, issuer & acquirer business. *I handled more considerable hospitality, KAM, Corporate, Mid-Market & Retail verticals to account for issue escalations and support. Ex:- Marriott, ITC, Oberois, Hyatt, Fortune, WelcomeHotels, Radisson, KAM- ZARA, Jubilant Foodworks, Lenskart, Star Dental, Vishal Mega Mart, Haldirams, Max Healthcare, Fortis Healthcare, Jaypee Healthcare, VESTIGE MARKETING PVT LTD, BATA, KFC (Devyani Intl), AMWAY, INDIGO AIRLINES*Enable VAS facilities, i.e., UPI, Brand EMI, Bank EMI, Pay Later, Bharat QR. Monitoring DCC Conversion, penetration and activation. *I have the aptitude to effectively translate customer engagement needs to delivery and operations requirements, leading multi-cultural/regional and cross-functional teams and empowering and creating synergies. *Process life-cycle management, process re-engineering, risk assessments & BCP. Overseeing Issuance, call centre and on-site/ground support processes. *Good understanding of PG & POS operations. *Monitoring service level agreements and flagging & resolving potential issues proactively.*Ticket Mitigation and ensure timely issue resolution to merchant partner.