Rahul M. Email & Phone Number

Pune, Mh, In

Mumbai, Maharashtra, In

Head of Healthcare Service Delivery

Princeton, New Jersey, Us

Healthcare Data Management, EMR/EHR Implementation, Interoperability and Integration

Aurora, Illinois, Us

Support the non-linear growth by building horizontal delivery and COE Framework setup• Scaling up the organization - Drive talent acquisition and fulfilment functions in c$lose collbaoration with engineering, implementation and delivery organization ($$60 Mn, 700+ FTEs)• Horizontal Skills and Capability building - Build the talent pipeline aligned with the sales pipeline via hire-train-deploy model that feeds into service delivery organization• Build world class Learning and Development organization as part of COE.• Build synergy between engineering, service delivery and talent fulfilment.• Delivery Excellence - Driving the engineering and Implementation service delivery processes• Reduced monthly Contractor spend by $700K and contractor headcount by 70 by driving the Contractor resource rationalization initiative.• Stabilized the recruitment function by hiring the right leader to drive the function and enabled 30% growth and reduced dropout rates.

• Built and scaled up Data Management horizontal BU (BIDW and Analytics, Interoperability/Integration and Big Data/Cloud Engineering) as a P&L from ground up ($50 Mn, ~800+ FTEs) that incubated the latest technologies and & provided innovative solutions and 10X growth to business.• Led the Platform Engg team that incubated and built FAST+ - a SaaS product that uses FHIR for interoperability and data exchange between Payers, Providers and Patients using FHIR standards & helps payers comply with Accountable Care Act by CMS (65+ FTEs, ~$5 Mn)• As Pune centre head, led the effort to set up the development centre that includes talent acquisition, employee engagement, site finalization & other operations (1000 FTEs)• Headed Platform implementation & support of BI-Clinical –CitiusTech’s analytics product ($12Mn, 12 clients, ~120+ FTEs)• Led service delivery, acct. management & client engagement for the Payer vertical (12+ strategic accounts, ~$25 Mn, ~300 FTEs)• Grew the Healthcare Interoperability and Clinical Data Integration professional services business (15 clients, 250+ FTEs, $25Mn)• Managed accounts growth, client engagement & service delivery through multiple transformational projects. This included building Patient and Provider Engagement portals for our customers.• Designed and orchestrated strategic initiative such as Talent Acquisition & Grooming (Hire-Train-Deploy), Talent Engagement, Staffing/Utilization, Capability & Competency Development, Talent Pool Engagement, Attrition Management, Customer Issues & Quality Initiatives and lastly the Digital Revenue identification for PE due diligence.• Established strategic partnership with vendors & universities for building org capabilities• Led strategic organizational initiatives such as Pyramid Management, Cost Containment, Salary Structures, Digital Revenue, Effective Talent Pool and Attrition Management, PRO Team members engagement SOP, Employee Practice Area identification and affiliation etc.

• As head of the CoE, established and scaled up BI DW and Analytics practices from ground up ($36 Mn, ~300+ FTEs)• Led the Interoperability/Integration team that incubated several tools & solution accelerators on HL7 and FHIR for interoperability and data exchange (150+ FTEs, ~$20 Mn)

• Led product implementation & support of BI-Clinical – CitiusTech’s analytics and performance management solution (client engagement, implementation & support for 12+ customers - $15 Mn revenue)• Managed SLAs per the client contracts and led the BIC implementation and support team (6 clients, 20 FTEs)• Grew the CI practice (50+ Clinical Informaticists) from ground up by strategic hiring and university partnership• Delivered several product lines and releases successfully

• Started the payer market vertical and led service delivery, client engagement & people/program management for key US healthcare payer customers• Client account mining and solution sales and Client relationship management for a portfolio of 12+ strategic payer accounts (~$25 Mn in revenue, ~300 FTEs)• Ensured high client satisfaction score, help sales team with cross and upselling and mine multiple accounts

Head of Professional Services Business Line (Integration and Interoperability Services)• Provided leadership and managed operations of all the service line initiatives that promoted revenue growth for key accounts and Interoperability practice as part of Professional Services Business.• Grew the Healthcare Interoperability and Integration service line (250+ FTEs, $25 Mn)• Managed 12+ strategic healthcare account/20+ projects in US Healthcare market (Mostly HIE customers) simultaneously• Ensured highest level of client sat through continuous client engagement and account management for key accounts and drove growth to $25 Mn• Led induction of 120+ resources from a US based HIE vendor and managed their integration into CitiusTech that resulted in about additional $10 Mn revenue for the year

Client relationship and account management• Managed portfolio of 10 strategic account ($30Mn in revenue and ~200 FTEs)• Ensured high client sat and mine one/ multiple accounts to enhance revenue per customer• Ensured effective communication with key stakeholders & help with account mining• Presales, Sales and Account Management for key strategic accounts. Account mining and solution salesService Delivery and Project Management• Overall delivery leadership for multiple projects across one or more client engagements• Performed resource allocation and management for meeting project goals and successful delivery• Ensured clarity of roles & responsibilities across the team• Ensured projects meet time, cost and quality goals• Consulting/ Presales and Account Management:• Participated in sales and marketing activities in a presales/ consulting role (requirement analysis, solution conceptualization, proposal development)• Participated in trade shows/conferences (RSNA, HIMSS, AHIP etc.

Chicago, Us

• As a Program Manager, successfully executed large product engineering and implementation programs ($10Mn) for Remote deployment product that enhanced client experience, reduced cost & optimized productivity • Led 15 members global interoperability team to deliver several key new features and functionality in Centricity Clinical Gateway (CCG) to enable both GE-to-GE and GE-to-non-GE product interfacing • IHE profiles development - XDS.b/i Source support for Provide and Register along with PIX, PDQ and ATNA • Support for Labor and Delivery and In-patient Discharge Summary workflows• PACS I/f & DICOM Modality Work List (DMWL) Support to save $1 Mn in Agfa broker replacements• MPPS support to generate Centricity Analytics (~30 units) sale & $200K/unit in revenue.• Managed CCG 6.X baselining program that addressed 345 product spec gaps (19 docs update, 500+ tests re-execution) in time & with highest quality to pass the FDR & passing the FDA inspection with zero 483's.

Lake Forest, Illinois, Us

I have earned 18 credits (6 courses) in General Management as part of my MBA. (Strategic Thinking, Financial Accounting, Leadership Skills etc.)

Chicago, Us

• Delivered productivity/revenue programs under “Higher Quality Software Faster initiative”. ($7.6Mn)• Led a global team to operationalize & integrate remote software deployment component in the PACS product deployed globally (500+ sites) that will reduce RA1000 workstation upgrade time by ~19 weeks & save $2925/site for the business ($1.4Mn savings)• Reduced the CPS 2006 implementation time by 70 hrs. by managing the Data Migration Tool development, that simplified CPS product setup/configuration & generated $654K/year savings• Drove a software project team to integrate virtualization into the PACS system and operationalized OIC program to realized targeted ICV savings of $0.5Mn to the business• Managed a global team of six engineers & delivered the PACS IV Optimization solution on time with high quality that resulted in the targeted ICV savings of $1.4Mn • Drove a cross-functional team to deliver hardware consolidation that simplified deployment & serviceability and delivered CPA product resulting in $100K/system savings to the business• Demonstrated leadership & persistence by establishing plan, op mech & timeline alignment & ensured multi-party buy-in (marketing, engineering. & services) for workstation licensing solution that generated $1.96Mn in new revenue

Abbott Park, Illinois, Us

• Developed architectural components for the n-tiered software application - IMAPI based CD Archive component, Logging Service component, File Access service, Data Encryption and Compression component and User Access component• Led the complete life-cycle development in structured FDA regulated environment using scenario based Agile+ methodology for PCR real-time n-tiered software application using .NET development environment that involves rapid prototyping, Delphi task estimation & shorter lifecycle approach to generate $3MM new revenue• Defined software development process & branch/build strategy and implemented completely automated continuous integration build environment using CruiseControl.NET, Nant and Visual SourceSafe that enabled timely software releases and metrics collectionDomain: Molecular Diagnostics, Medical Device, HealthcareTechnology/Tools: C/C++, .NET/C#, SQL Server, Embedded, Linux, Browsers, Tablets

Chicago, Illinois, Us

• Led embedded real-time CDMA call processing software development through life cycle (analysis, estimation, design, implementation, deployment & on-site support); implemented application protocol with high quality & on schedule, enabling CDMA R15/R16.X releases• Developed Mobile Station simulator (VCS) using Unix/C/K-shell & Perl that implements signaling & bearer traffic & designed call models for stress & stability testing at fraction of cost• Led the 4 members team to standardize the test automation process & create integration test scenario, test plans & scripts that ensured optimal code/path coverage & software quality• Led development of Message Driver automation for scenario-based testing, for XC/SDU sub-system that improved software quality & reduced escaped defects

Dallas, Tx, Us

• Designed Automated Data Collection and Analysis Tool, using Visual C++, MFC and threads that reduced testing effort by 30% and improved software quality.

Arlington, Tx, Us

• Developed Evaluator for Sequencer project on-time and with high quality, using Visual Basic/MS Access that generated $1.2M funding for the research lab.• Administered Novell Netware and Oracle based Patients’ and payment database, wrote ad-hoc SQL queries, ensuring smooth operation of the health center.

• Client Services and Support for hardware and software• Implementation and Support for Merchant and Navy Ship Navigation Simulators at LBS Nautical college in Mumbai, India.

Master Of Science - Ms, Computer Science

Mba, Global Straegy And Management

B.E., Electronics And Telecommunication

Hsc, Physics, Chemistry, Mathematics And Electronics

General Management And Strategy