Rahul Dasgupta

Rahul Dasgupta Email and Phone Number

Product Owner - CRM @ Standard Chartered
Bengaluru, KA, IN
Rahul Dasgupta's Location
Bengaluru, Karnataka, India, India
Rahul Dasgupta's Contact Details

Rahul Dasgupta personal email

About Rahul Dasgupta

Program and Product Leader experienced in delivering digital transformation initiatives and leading agile product/platform teams for marquee clients in the areas of big data, digital web and mobile platforms, analytics and CRM. Apart from Program/Product Management expertise, Rahul’s key differentiator in delivering complex digital transformation and product/platform initiatives is the ability to deeply understand and connect the problem and solution domains and ensure shared understanding amongst internal and external stakeholders – to give a few examples – - from specific sections of key regulatory acts (e.g., FACT Act) to specific fields in a JSON being sent to a third-party data processor;- from the user experience on a mobile app to the architectural trade-offs (eventual consistency vs atomicity of transactions) enabling that experience;- from looking at quantitative/qualitative product metrics (form abandonment rates, social media sentiment analysis) and understanding product improvement needs to working with enterprise architects, technology leads, SREs and SDETs on correct solutioning and implementation of product features - from appropriate messaging to executive leadership or product user community during an outage to working with cloud operations to ensure appropriate resource provisioning. and monitoring and alerting for resource utilization on a Kubernetes cluster

Rahul Dasgupta's Current Company Details
Standard Chartered

Standard Chartered

View
Product Owner - CRM
Bengaluru, KA, IN
Website:
sc.com
Employees:
76628
Rahul Dasgupta Work Experience Details
  • Standard Chartered
    Product Owner - Crm
    Standard Chartered
    Bengaluru, Ka, In
  • Standard Chartered Bank
    Product Owner | Customer Experience And Relationship Management | Wealth And Retail Banking
    Standard Chartered Bank Dec 2021 - Present
    Greater Bengaluru Area
    I lead the product team for Customer Experience and Relationship Management platform.
  • Mindtree
    Principal
    Mindtree May 2010 - Nov 2021
    Multiple Locations In Us And India
  • Mindtree
    Program Manager And Lead Product Owner, Credit Disputes Mgmt Platform (Acis), Equifax
    Mindtree Jan 2019 - Mar 2021
    Atlanta Metropolitan Area
    Led rebuild of highly complex regulatory modules of legacy dispute platform on Google Cloud with zero-trust security design, 5x faster batch processing performance. Led replatforming of dispute self-service portal to improve user experience and site performance, address design and security vulnerabilities, remove Apache Struts, and migrate to private cloud.
  • Mindtree
    Product Owner, Identity Search/Match And Synthesis Product (Id Mart), Equifax
    Mindtree Oct 2017 - Jan 2019
    Atlanta Metropolitan Area
    Led product transformation to improve response times by 60%, and handle 5 times the peak traffic, while improving maintainability, reliability and security. Recommended a new product architecture leveraging graph DB that would enable processing of 25x current volume of requests, and would serve multiple new use cases.
  • Mindtree
    Senior Business Analyst, Digital Web And Mobile Banking Platform, Silicon Valley Bank
    Mindtree Feb 2017 - Sep 2017
    Phoenix, Arizona, United States
    Led Fingerprint Login implementation for Silicon Valley Bank’s mobile app (iOS and Android) in collaboration with with Channel, Fraud Control, Technology and IT security teams. Led requirements definition for strategic enhancements to ‘API Banking’ to enable accelerated onboarding of new customers sourced from a reducing lead time significantly.
  • Mindtree
    Senior Business Analyst, Customer Master Data Governance And Process Redesign, Msc
    Mindtree Apr 2016 - Jan 2017
    Melville, New York, United States
    Led workshops with VP and Director level stakeholders across functions to define customer data governance objectives and data quality scorecard. Redesigned customer creation process across channels including validating and augmenting with D&B data and cleansing over 7 million existing customer records.
  • Mindtree
    Regional Engagment Lead - Americas, Global Digital Marketing Platform, Mean Johnson
    Mindtree Oct 2015 - Apr 2016
    Chicago, Illinois, United States
    Defined platform strategy, key personas, capabilities, epics/features and roadmap for 2016 for North America, including content hub revamp and enhancements to improve enrollment and bounce rates. Led enhancements to support a brand extension campaign in Canada, leveraging gamification and social media for targeted customer acquisition and engagement.
  • Mindtree
    Regional Engagement Lead - Apac, Global Digital Marketing Platform, Kellogg'S
    Mindtree Dec 2014 - Sep 2015
    Bengaluru, Karnataka, India
  • Mindtree
    Lead Consultant, Management Reporting And Kpi Dashboard Solution, Al-Futtaim Retail
    Mindtree Aug 2013 - Nov 2013
    Dubai, United Arab Emirates
  • Mindtree
    Functional Consultant. Trade Promotions Management Platform, Unilever
    Mindtree May 2010 - Dec 2011
    Bengaluru, Karnataka, India
  • Infosys
    Senior Associate Consultant
    Infosys Oct 2009 - Apr 2010
    Brussels, Pune
    - Led a team of 4 consultant to map order management processes at Belgacom, and integration to other applications; transferring required knowledge and documentation to offshore team- Estimated project size and staffing and created project plan for testing, supported proposal creation
  • Infosys
    Associate Consultant
    Infosys Jan 2008 - Sep 2009
    Bangalore, Hyderabad
    - Analyzed and designed order management processes and automation solutions for Hafslund and JCI- Studied sales, service, and marketing processes in power retailers in Europe, creating generic business process map detailing process flows and transactions
  • Tata Technologies
    Functional Analyst
    Tata Technologies Jul 2006 - Jan 2008
    Mumbai Area, India
    - Analyzed and documented business process for sales, service and inventory management at Tata Motors dealerships; prepared functional specification documentation and served as subject matter expert to technical team- Led Siebel order and inventory management implementation and rollout for strategically important and high-margin accessories business, ensuring successful rollout at 5 pilot showrooms

Rahul Dasgupta Skills

Business Analysis Program Management Crm Digital Marketing Project Management Consulting Change Management Stakeholder Management Team Management Customer Relationship Management Requirements Analysis Management Consulting Business Development Strategy Business Process Analytics Business Intelligence Business Process Improvement Pre Sales It Strategy Key Account Mangement Scrum Product Ownership

Rahul Dasgupta Education Details

Frequently Asked Questions about Rahul Dasgupta

What company does Rahul Dasgupta work for?

Rahul Dasgupta works for Standard Chartered

What is Rahul Dasgupta's role at the current company?

Rahul Dasgupta's current role is Product Owner - CRM.

What is Rahul Dasgupta's email address?

Rahul Dasgupta's email address is da****@****ail.com

What schools did Rahul Dasgupta attend?

Rahul Dasgupta attended Rsm Erasmus University, Goa Institute Of Management (Gim), University Of Madras.

What are some of Rahul Dasgupta's interests?

Rahul Dasgupta has interest in Science And Technology.

What skills is Rahul Dasgupta known for?

Rahul Dasgupta has skills like Business Analysis, Program Management, Crm, Digital Marketing, Project Management, Consulting, Change Management, Stakeholder Management, Team Management, Customer Relationship Management, Requirements Analysis, Management Consulting.

Who are Rahul Dasgupta's colleagues?

Rahul Dasgupta's colleagues are Leon Rajasekar, Sharique Akhter, Cfp Ramwanti Rathore, Nicholas Teo, Kelly Lim, Trang Phung, Alex Jacob.

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