Rahul Das Email & Phone Number

Bedford, Nova Scotia, Canada

 Provide application operations support related to finance systems (e.g. EPM, TLM,PeopleSoft, Finance DataMart) including the day-to-day administration, parameters &control cube settings, process scheduling, and validation of data As subject matter expert and level 2 support, investigate and provide promptresolution of issues minimizing the impact on business partners Support the end-to-end incident management process by working with FSS & ITpartners in the investigation of issues Participate as subject matter expert (SME) in requirements gathering and useracceptance testing (UAT) pertaining to system support initiatives and maintenancereleases related to finance systems Maintain and keep current all administration guides and job aids related to financesystems. Ensure compliance with all controls across all Finance Applications

Bedford, Nova Scotia, Canada

 Processed and verified client business rule changes (e.g. accounts, rates, operatingunits) ensuring appropriate approvals are in place. Reviewed business rule changes to ensure there is no negative impact on financialreporting. Executed validation reports to ensure completeness and accuracy of business rulereporting structures. Ensured internal client inquiries and concerns are responded to in an accurate,professional, and timely manner.

Toronto, Canada Area

Assist clients with service/repair issues.Resolve client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.Perform repairs, upgrades and related services.Provide technical information to clients on available products & services to meet their needsEducate client to prevent similar problems.

Yellowknife, Northwest Territories, Canada

Liaising with head office.Assist management with scheduling, service protocol improvements, and quality assurance.Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Provided tier-I support and resolved tickets regarding desktop, printer, phone, and office equipment issues.Responded to inquiries in person or via email, chat, or telephone.Relocated new workstations, including moving and connecting assigned equipment.Create, modify and delete user accounts and products in Active Directory.Train new employees and explain protocols clearly and efficiently.

Post Graduate Diploma, Enterprise Software Development - Oracle Solutions

Relevant Courses: Oracle Database Administration Workshop Oracle Application Server Administration Oracle Data Warehouse Fundamentals SQL.

Post Graduate Diploma, Enterprise Project Management

Relevant Courses Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality.

Bachelor'S Degree, Computer Science And Engineering