Rahul Dev Singh Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Scrum Master - Established Scrum process across different teams and currently playing the Scrum Master to ensure team lives agile values and principles and follows the processes.
• Ops Product Manager - Working as a Product Manager for Ops B2B & B2C Domain. Handling multiple stakeholders at a time along with Training of Control Center, Fleet Supervisor, Capacity Planning & Pilot Managers.
• Process Coordination & Documentation Standardisation - Implementing and coordinating the latest software development processes, creating documentation standards, and ensuring the entire tech team is following the same.
• L2 Customer Support - Playing the Reporting Head role for Level 2 Customer Support Department.

Chandigarh Area, India

• Responsibilities included:
• Delivery - Ensure timely & quality delivery (Agile Methodology); Plan & achieve monthly delivery targets; Ensure delivery-related tools (JIRA, Basecamp, ERP, Confluence) are maintained & used effectively.
• PMO - Incrementally improve and implement Project Management Processes; Periodic project reviews & audits with PMs & PCs.
• Resources – Organise and structure resource teams; Ensure employee skill enhancement is planned and executed effectively; Manage employee morale and issues.
• Clients - Handle client escalations and implement resolutions after root cause analyses; Relationship building with clients and Farming of accounts.
• Sales - Pre-Sales Calls and Solutioning; Continually improving agreements signed with new clients to remove ambiguities.

Chandigarh Area, India

• Manage projects for multiple clients end to end from idea creation to project closure.
• Relationship building with clients and farming in the accounts to grow business.
• Continually implementing best practices and process improvements.
• Handling escalations and implementing resolutions after root cause analyses.
• Ensuring quality delivery within schedule using Agile methodology.
• Manage budgets and discuss with clients in case of deviations.

Chandigarh Area, India

• Delivery - Ensure timely & quality delivery (Agile Methodology); Plan & achieve monthly delivery targets; Ensure delivery-related tools (Mantis, JIRA, MPD & ActiveCollab) are maintained & being used effectively.
• PMO - Incrementally improve and implement Project Management Processes; Periodic project reviews & audits with PMs & PCs.
• Resources – Organize and structure resource teams; Ensure employee skill enhancement is planned and executed effectively; Manage employee morale and issues.
• Clients - Handle client escalations and implement resolutions after root cause analyses; Relationship building with clients and Farming of accounts.
• HR - Monthly rolling resource planning for the development team; Setting recruitment priorities and following up on resource pipelines; Outlining criteria for performance evaluation; Aligning interviewers and.
• Sales - Keeping Sales Plans and Delivery Plans in sync; Pre-Sales Calls and Solutioning; Continually improving agreements signed with new clients to remove ambiguities.

Chandigarh Area, India

• Involved in Requirements gathering.
• Responsible for Coding, Unit Testing, Estimation & Documentation.

Chandigarh Area, India

• Reporting to the CEO, managing & assisting the overall tech. team.
• Involved in Requirements gathering
• Responsible for Coding, Unit Testing & Documentation.

Ludhiana Area, India

Bachelor Of Computers Application, Information Technology

Graduation with BCA

Bca, Information Technology