Rahul Ghosh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Manage copyright infringement appeals under Article 17 & DMCA.- Handle Zendesk tickets for Trust & Safety issues, including DMCA, Article 17 and content moderation.- Review content for violations like CSAM, sexually explicit content, terrorism, misinformation, harassment, etc

Bengaluru, Karnataka, India

- Conducting monthly Quality Assurance (QA) tasks to assess the quality of work done by the Quality Control team, both successes and shortcomings.- Reporting any identified issues to the Quality Assurance Team Lead or Head.- Providing constructive feedback to Quality Control analysts and investigating the root causes of potential discrepancies.- Assisting Quality Control in meeting their goals by sharing knowledge and insights.- Conducting refresher sessions to aid individuals who are struggling with maintaining quality performance.- Participating in risk-focused evaluations to pinpoint problems and actively facilitating their resolution.- Guiding new team members in learning procedures across the support department.- Collaborating with various teams across different locations.

Bengaluru, Karnataka, India

My role involves the examination and assessment of user profiles, videos, images, and text-based content. I also handle tasks like investigating, escalating, and resolving reported issues or system-flagged concerns. Additionally, I ensure proper categorization of items, prevent scams, remove illegal content, and more.