Rahul Goyal Email & Phone Number

Gurgaon, India

• Working as technical account manager to work closely with key telecom carrier/enterprise customers• Manage escalations for RTS team & perform live troubleshooting on remote sessions with customer• Provide the product support for various Ribbon products (Edge/Core SBCs, PSX, RAMP & Analytics)• Provide support for SBC, PSX & RAMP POCs/deployment at telecommunication service providers.• Work with GPS/Design Sustaining Team to fix bugs and new feature enhancement requests.•… Show more • Working as technical account manager to work closely with key telecom carrier/enterprise customers• Manage escalations for RTS team & perform live troubleshooting on remote sessions with customer• Provide the product support for various Ribbon products (Edge/Core SBCs, PSX, RAMP & Analytics)• Provide support for SBC, PSX & RAMP POCs/deployment at telecommunication service providers.• Work with GPS/Design Sustaining Team to fix bugs and new feature enhancement requests.• Work on the integration of Microsoft Direct Routing (DR) with Ribbon Edge/Core SBCs• Work on call scenarios which involves SIP, RTP, H323, RTCP, MEGACO, SDP, MGCP• Doing end to end troubleshooting for media transcoding, T1 E1 and SIP signaling issues.• Experience of resolving Customers Emergency outage incidents due to process cores, bad configuration and high resource memory/CPU utilization • Working on CDR (Call details record) analysis as well to identify the details of call and reason of failure• Support for Linux systems, VOIP signaling, Networking and interconnection issues.• Perform software upgrades, Troubleshooting and maintenance of customer’s Systems/Networks.• Perform customer’s test cases in local lab i.e. manual testing of different scenarios• Take feedback / escalations from customer on weekly / bi-weekly conf calls.• Take Knowledge sharing sessions with other team members. Show less

Pune, Maharashtra

• Manage E2E implementation for new install/migration/winback of SIP Trunking projects.• Identify the project stakeholders and determine their needs & expectations precisely.• Set up a kick-off call with Bell Internal team to discuss SIPT Project Scope and Objective.• Set up a kick-off call with End Customer to discuss the SOW, Risk and Delivery Timelines.• Collect input from different teams & develop high level project plan with key milestones and estimate delivery timelines… Show more • Manage E2E implementation for new install/migration/winback of SIP Trunking projects.• Identify the project stakeholders and determine their needs & expectations precisely.• Set up a kick-off call with Bell Internal team to discuss SIPT Project Scope and Objective.• Set up a kick-off call with End Customer to discuss the SOW, Risk and Delivery Timelines.• Collect input from different teams & develop high level project plan with key milestones and estimate delivery timelines based on the identified risks.• Focus on business objectives and track the progress to ensure project milestones are completed on time, on budget and with the desired results.• Manage escalations, clear roadblocks & keep the customer informed on progress. • Schedule internal & external weekly calls to review the project status & share updates.• Schedule cutover window with customer and perform migration/winback with testing of the new implemented SIP Trunking service.• Ensure project completion criteria have been met and obtain customer approval for the final deliverables and project closure.• Continuous training and mentoring of team members for effective operation through Knowledge transfer sessions. Show less

Pune, Maharashtra

Pune Area, India

• L1/L2 supports for LNP batch file processing, SNL and LNP SIP DIP platforms.• Network monitoring by using Open NMS, Zenoss tools and troubleshooting alerts.• Configuration of the clients for SSBC, DRE, Billing platforms and do the H-H testing.• LCR (Least Cost Routing) product configuration and troubleshooting on RouteNGN. • Provisioning of the LNP SIP DIP customers on LNP platform and do the H-H testing. • LNP/LRN troubleshooting, Handling SS7 (TCAP) queries and LNP SIP… Show more • L1/L2 supports for LNP batch file processing, SNL and LNP SIP DIP platforms.• Network monitoring by using Open NMS, Zenoss tools and troubleshooting alerts.• Configuration of the clients for SSBC, DRE, Billing platforms and do the H-H testing.• LCR (Least Cost Routing) product configuration and troubleshooting on RouteNGN. • Provisioning of the LNP SIP DIP customers on LNP platform and do the H-H testing. • LNP/LRN troubleshooting, Handling SS7 (TCAP) queries and LNP SIP Dipping issues.• Provisioning of TCAP customers in SS7 platform and resetting of links using point codes.• Routing platform monitoring, Alarm handling and CDR analysis for billing purpose.• Billing of Interconnect CDRs, Reject Clearance, Invoicing to Customers and Vendors.• MS-SQL DB support, Wireshark SIP traces analysis, troubleshooting of LB & DRE issues.• Processing of vendor and customer rate sheets for establishing Least Cost Routing.• Generation of monthly base files and daily NL update files for the LNP customers. • Maintaining of SCP DB with regular NPAC updated and database replication activity.• Monitoring of VoIP network for US based service providers and also conducting VoIP traffic reports & CDR analysis.• Effective usage of SIPp and Wireshark tool for testing of customer traffic and analyzing the traces for troubleshooting.• Executing of test plans through effective testing activities like Unit Testing, Functional Testing and Load Testing.• Executing new business requirements in a timely fashion through feasibility study. Show less

Pune, Maharashtra

Noida Area, India

• Monitoring of VoIP traffic in Nextone using RSM, Create End points, Calling Plan, Binding of routes etc & perform testing by using Cisco LINKSYS ATA devices• Troubleshooting technical issues by using GUI in Nextone.• Worked on Nextone with Embedded and stand-alone iVMS and iVIEW.• Testing of routes on the basis of the parameter like PDD, ASR, ACD & FAS.• Configuration and troubleshooting of SIP and H323 devices at remote locations.• Troubleshooting by means of SIP, H323… Show more • Monitoring of VoIP traffic in Nextone using RSM, Create End points, Calling Plan, Binding of routes etc & perform testing by using Cisco LINKSYS ATA devices• Troubleshooting technical issues by using GUI in Nextone.• Worked on Nextone with Embedded and stand-alone iVMS and iVIEW.• Testing of routes on the basis of the parameter like PDD, ASR, ACD & FAS.• Configuration and troubleshooting of SIP and H323 devices at remote locations.• Troubleshooting by means of SIP, H323 Signaling Messages and ISDN Cause Code.• Configuration of GW, PC2P, GK , Toll Free, Call Back, Call Shop, IVR clients etc.• VoIP Switch Administrator, Network operations handling & Routing Management.• Troubleshooting of Issues (Call drop, Voice Problem, Call Failed, Codec Issues, PDD).• Troubleshooting of clients problems through chat process and voice support. Show less

Master Of Business Administration - Mba (Executive), Telecom Management

Bachelor Of Technology - Btech, Computer Science & Engineering

Mathematics And Science