• Responsible for building strong relationships with some of our largest and key accounts, helping them achieve their goals and ensuring that they continue to use and get value from Darwinbox.• Played an instrumental role in successful large scale HRMS implementation and HR Transformation projects.• Conducted regular business review calls with clients, leading to a 20% increase in customer lifetime value.• Led a team of Account managers ensuring 100% retention and high client satisfaction rates.

• Implemented crucial modules & solutions for one of our largest clients, making them a Promoter client ever since.• Turned around a potential churn client by building strong relationships and surpassing client expectations, thereby ensuring 100% retention rate.• Provided solutions & relevant training to maximize product adoption and increase client satisfaction by 50%.

1. Worked closely with HR SMEs to provide Consulting around Talent Acquistion & Talent Management and related Products including:• Led the development of Analytics based Decision Support System for Talent allocation for a multi-million INR project for an IT MNC giant.• Helped in building Talent acquisition solutions for a major IT company that helped us replace their existing psychometric vendor.• Worked on the development of a predictive analytics model to identify successful Sales representatives for a Pharma MNC.• Partnered with various third parties to augment our Products & value to Customers; including negotiation, white-labelling, necessary modifications, licensing, and relationship management.2. Reported directly to CEO, helping him manage various aspects of the business including day-to-day operations of Org like resource scheduling & optimization, hiring & firing, forecasting, and ensuring smooth project executions.3. Additional initiatives delivering high value:• Reworked SOPs which improved Quality by 10x and Efficiency by 6x, leading to huge performance gains.• Managed implementation of Project Management software to improve Work Allocation, Collaboration & Tracking which had a positive impact on Accountability & Efficiency.• Started various B2B marketing initiatives to drive brand awareness and lead generation.• Managed Information systems and Technology for the Org ensuring operational efficiency, security, services & compliance.• Implemented ISO 27001 principles and Information security policies in line with the Data Privacy & Protection requirements of India, USA and EU (GDPR).

Volunteer work for Branding & Marketing of Management Development Programmes (MDPs) of K J Somaiya Institute of Management (SIMSR) including concept, design, and execution of Collaterals (Advertisements, Brochures & Posters).

Work involved meeting the retailers and collecting & analyzing data of leading cheese brands in Delhi market, which was used to build a Brand strategy to increase recall of the 'GO Cheese' brand through Digital marketing & Gamification

Helped manage family's generations-old Catering business

Helped manage the family-owned supermarket which included managing Retail & Wholesale operations including Sales, Customer service, Inventory & Merchandising planning.