Audio-Visual (AV) systems expert specializing in projectors, displays, speakers, and control systems. I design and implement customized AV solutions, integrating devices with IT networks for seamless functionality. Proficient in programming control systems to automate functions and enhance user experience, I ensure optimal audio and video quality through signal processing and calibration.Experienced in AV project management, I coordinate projects with stakeholders and vendors while developing clear technical documentation and user training materials. Skilled in integrating AV with unified communications and building management systems, I adhere to industry standards such as AVIXA, HDMI, and HDBaseT protocols, while effectively addressing client needs and challenges.

Skilled in planning and executing new hire and refresher training programs, I focus on technical content creation and maintaining quality parameters through effective MIS reporting. I minimize non-functional and failed repair calls by training service installers, providing technical training to service installers and customer care officers (CCOs).I conduct monthly and weekly audits of underperforming service providers, sharing reports with regional managers for process improvement. I report market issues to the Broadcasting team and release new technical bulletins for installers and CCOs. Additionally, I perform warehouse visits for material quality inspections and handle all technical escalations related to service. With experience validating completed work orders and reporting to the AGM-Service, I have managed a workforce of 500 field service engineers, focusing on CPE-DTH (SDU & MDU) products.