Project Title: Reducing Average Handling Time & Improving Productivity in Customer Service Operations-To understand the impacting areas that causes a significant increase in Average Busy time and focus on these areas to improve overall productivity resulting in better customer experience-To identify the technical and behavioral reasons for high ABT and suggest improvements-Handled a team of 10 associates to understand CS operations and guide them to improve their performance and… Show more Project Title: Reducing Average Handling Time & Improving Productivity in Customer Service Operations-To understand the impacting areas that causes a significant increase in Average Busy time and focus on these areas to improve overall productivity resulting in better customer experience-To identify the technical and behavioral reasons for high ABT and suggest improvements-Handled a team of 10 associates to understand CS operations and guide them to improve their performance and productivity Show less

-Production Logistics & Planning- Responsible for planning of layouts, achieving operational efficiency and optimizing cost by developing & simulating mining assembly lines for facilities across the globe -Strategic Sourcing and Vendor Development- Prepared technical specifications, negotiated prices, raised purchase orders and ensured timely and quality supply of proprietary systems & components-Supply Chain Planning- Planned supplier management and packaging solutions for NPI Skid… Show more -Production Logistics & Planning- Responsible for planning of layouts, achieving operational efficiency and optimizing cost by developing & simulating mining assembly lines for facilities across the globe -Strategic Sourcing and Vendor Development- Prepared technical specifications, negotiated prices, raised purchase orders and ensured timely and quality supply of proprietary systems & components-Supply Chain Planning- Planned supplier management and packaging solutions for NPI Skid Steer Loader-Lean Analysis- Conducted Lean Analysis to incorporate improvements and streamlining assembly process Show less

-Standardization of tools to increase the safety and productivity of job on Commercial vehicles line. Completed the analysis of 252 tools to increase the efficiency of assembly line.-Development of propeller shaft pallet to aid in assembly process to reduce cycle time and maintain quality.-Commonisation of Condensation unit mounting bracket to reduce cost and mistake proofing. It also contributed in reduction of cycle time.