- Provide first-level support to end-users for hardware, software, and network-related issues.- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.- Perform system upgrades and software installations, ensuring compatibility and compliance with company policies.- Troubleshoot and resolve hardware and software problems in a timely manner.- Manage user accounts and permissions in Active Directory.- Assist with network troubleshooting and connectivity issues.- Maintain accurate records of support requests, resolutions, and equipment inventory.- Collaborate with other IT team members to resolve complex issues.- Provide guidance and training to end-users on system usage and best practices.- Participate in the development and implementation of IT policies and procedures.- Ensure security and privacy of networks and computer systems.- Stay updated with the latest industry trends and technologies.

Key Skills & Expertise:CCTV Systems: Proficient in configuring, maintaining, and troubleshooting CCTV systems to ensure surveillance effectiveness and security compliance.Windows Environment: Expertise in supporting and troubleshooting Windows operating systems (Windows 10/11), including installation, configuration, and optimization.SonicWALL Security: Skilled in managing SonicWALL firewall appliances, ensuring robust network security through configuration and monitoring.Office 365: Proficient in administering Office 365 applications, including setup, user management, and troubleshooting to optimize productivity and collaboration.Troubleshooting: Adept at diagnosing and resolving hardware, software, and network issues promptly to minimize downtime and maximize operational efficiency.Active Directory: Experienced in managing user accounts, groups, and permissions within Active Directory, ensuring secure access and efficient user management.★Networking/SecurityRouters (TP-Links, D-link, Tanda) ♦ Switches (Mercusys, Tp-links) ♦ Firewalls (Sonicwall, Fortinet, Sophose) ★ServersVMware ESXi♦ Microsoft Server 2012, 2016, 2019, 2022 ♦ Microsoft Terminal Services ♦ Active Directory ♦ Group Policy ♦ Linux

Experienced Network Engineer with a strong background in designing, implementing, and maintaining robust network infrastructures. Proficient in optimizing network performance, ensuring scalability, and maximizing uptime through proactive maintenance and troubleshooting. Skilled in network security, including firewall configuration and intrusion detection/prevention systems. Expertise in deploying and managing enterprise-level networking technologies to support organizational objectives.Key Skills & Expertise:Network Design & Implementation: Designing and deploying scalable and resilient network architectures to meet business requirements.Network Security: Configuring and maintaining firewall appliances, VPNs, and implementing security best practices to protect against cyber threats.Routing & Switching: Proficient in configuring and troubleshooting routers and switches (Cisco, Juniper), ensuring efficient data transmission.Wireless Networking: Designing and managing wireless networks (Wi-Fi), optimizing coverage and performance.Network Monitoring & Optimization: Utilizing monitoring tools to proactively identify and resolve network issues, ensuring high availability and performance.Troubleshooting & Support: Diagnosing and resolving network connectivity issues, minimizing downtime and optimizing network efficiency.Documentation & Reporting: Maintaining comprehensive network documentation and preparing status reports for management and stakeholders.