•Strategic leader with 18 years of expertise in product development within the Payments domain, driving innovation and success through visionary leadership.•Versatile professional who directed and mentored cross-functional teams, including 5 scrum teams of 40 professionals and managed 10 Product Owners/Managers, cultivating a collaborative and high-performance culture.•Innovative leader who championed the development of a pioneering, scalable in-house payment processing solution at CITI Bank, utilizing advanced technology to integrate multiple legacy systems into a unified, flexible platform.•Strategic planner with a proven track record in formulating and executing roadmaps, optimizing processes, and enhancing team synergy. Specialized in advancing domestic and cross-border payments, SAAS product development, and integrating AI/ML capabilities.•Adept at leading product discovery and user research efforts, gathering and analyzing user feedback to inform product strategy and ensure solutions meet customer needs and market trends.•Agile expert proficient in leading agile process management, employing Jira and other agile tools to drive product strategy, development, and growth. Emphasized lean product management to address complex challenges and enhance customer retention.•Experienced professional in the ICON Payment Framework, overseeing transaction workflows and designing target operating models that deliver scalable and unified user experiences.•Dynamic leader who orchestrated successful cross-border payment initiatives, focusing on fintech solutions and implementing instant payment methods to enhance financial operations.•Forward-thinking innovator who pioneered advanced payment methods, including wallet and card payments, driving significant business growth and operational efficiency.•Results-driven leader who achieved substantial cost savings and improved user experience through the strategic integration of new payment processing capabilities at CITI Bank.