• Executed 1000 plus projects for the companies across all the business domains for North America and India based customers.• Performed successful migration for 10 user size to 3,000 employee size companies.• Currently helping customers to adopt G Suite tools to maximize the technology investment return.• Identify problem areas in legacy messaging solutions and provide inputs in improving the end-user experience via the cloud computing model.• Successfully delivered set-up and management of Google Apps using 3-phase deployment approach.• Manage multiple sub-domains and configure Google Apps services as per client requirements.• Implement security and compliance rules using Postini/Vault Services.• Expertise in Migrating data from on-premise servers including Microsoft Exchange and other RFC 3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc.• Expertise in configuring & troubleshooting migration and sync tools like GAMME, GASMO, GAMMO, GADS, GAPS & GAMLN. • Design content for training which includes communication templates, technical documentation, training site to minimize change management impact.• Conduct in depth deployment planning work shop, change management workshops and advanced executive training for IT managers & administrators.• Conduct customized end-user training based on target audience, keeping in mind the changes over legacy system.• Resolve technical issues for customers to show how Google Apps can make businesses more productive, collaborative and innovative.• Work on customer-focused relationship management post Go-Live and manages all queries within guidelines & defined SLA.• Work closely with Google engineers, product managers, the Google Apps support team, and pre-sales engineers to improve the product's vision and to make Google customers successful in deploying the product.

• Identify problem areas in legacy messaging solutions and provide inputs in improving the end-user experience via the cloud computing model.• Successfully delivered set-up and management of Google Apps using 3-phase deployment approach.• Manage multiple sub-domains and configure Google Apps services as per client requirements.• Implement security and compliance rules using Postini/Vault Services.• Expertise in Migrating data from on-premise servers including Microsoft Exchange and other RFC 3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc.• Expertise in configuring & troubleshooting migration and sync tools like GAMME, GASMO, GAMMO, GADS, GAPS & GAMLN. • Design content for training which includes communication templates, technical documentation, training site to minimize change management impact.• Conduct in depth deployment planning work shop, change management workshops and advanced executive training for IT managers & administrators.• Conduct customized end-user training based on target audience, keeping in mind the changes over legacy system.• Resolve technical issues for customers to show how Google Apps can make businesses more productive, collaborative and innovative.• Coordinate with Sales for license procurement and management related queries.• Work on customer-focused relationship management post Go-Live and manages all queries within guidelines & defined SLA.• Help marketing team with case studies based on extensive research post deployment. • Work closely with Google engineers, product managers, the Google Apps support team, and pre-sales engineers to improve the product's vision and to make Google customers successful in deploying the product.

-Respond to and log all inquiries received from clients via telephone, email, or web site from US, UK, Canada and Australia.-Maintain detailed documentation and updating tickets for all incoming support requests in real-time-Keep well documented and updated case notes on all tickets daily-Provide daily communication to clients on outstanding ticket status-Identify, analyze, troubleshoot and resolve client service requests-Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors-Participate in group discussions, meetings, work teams, and company staff meetings and events-Maintain inventory of customer-owned equipment in the office for repair and ensure it completed in a timely manner

-Helping Hand for Team Leader for Handling Team Briefing, Product Briefing.-Taking Care of Team in Absence of Team Leader.-Checking Ambiguities on Intranet & To Escalate To Concern Authorities.- To contribute to departmental learning and effectiveness by sharing knowledge, experience and ideas, supporting colleagues and new team members

-Provide client support and technical issue resolution via phone to Reliance Broadband customers.-Configuration of client's equipment to connect to the Internet.-Provide training to clients in the use of system and applications as related to Internet.-Obtain general understanding of OS and application operations related to company offered services.-Identify and correct or advise, on operational issues in client computer systems.