Rahul Khicher Email & Phone Number

Perth, Western Australia, Australia

- Interpret, implement, communicate and test intended pricing relationships and outcomes within relevant business systems- Understand pricing related regulatory obligations and ensure compliance- Report on pricing exceptions and contribute to solutions in conjunction with the Pricing and Product teams- Seek out efficiency improvement opportunities in pricing deployment and remediation processes- Ensure all operational pricing processes are documented, tested, maintained and followed to ensure accurate billing of customers

Richmond, Victoria, Australia

- Lead team of 20 on Meter Data and Billing processes as a Subject Matter Expert (SME).- Provided daily upskilling, support, influence towards team KPIs, run team meetings, and SME projects.- Stakeholder management with Meter Data Providers in order to resolve issues within retailer and external meter data provider's Business units.- Create and deliver training materials for specialists to ensure processes are communicated on a satisfactory level and ensuring the information delivered is of the highest quality.- Provide continuous support across the team and individuals to maintain work efficiency.- Maintain, identify and analyse accurate data of team performance statistics to identify skill gaps and opportunities for improvements across the team and for individual team members.- Analyse exceptions within billing systems to produce practical and compliant solutions. Resolve Ombudsman complaints regarding billing/meter data issues.- Offer suggestions towards the business to increase moral, efficiency and revenue regarding processes and billing system improvements.

Richmond, Victoria, Australia

- Develop and deploy data checks using excel and google sheets, proactively identify errors and exceptions to gain the highest level of data for business reporting. - Analyse data issues and find root causes using billing systems, MS Office and Google Suite while working with internal teams/external providers to resolve meter data/billing issue. - Analysing quality of work by offshore team, on boarding process of new employees and other special task. - Analysing reason of failed automation process and fixing it where possible or else liaising with Business or Technical Analyst to have a permanent fixture. - Assist Business Analysts to understand various Billing & Meter data process and to map the process.- Perform and operate billing systems to bulk produce account statements (i.e. Electricity and Gas Bills).- Conduction UAT for system changes relating to Billing & Meter data process. Rolling out changes pertaining to process, system or technology.

Richmond, Victoria, Australia

- Act as the key point of contact and brand champion for Red’s prospective customers to facilitate winning sales outcomes and an exceptional customer experience- Identify and act on opportunities to leverage the sales proposition by offering new products and services for chosen market segments and customers- Work within the quality assurance and compliance framework and contribute to building others’ knowledge and skills to assure quality sales outcomes that meet all compliance and regulatory standards- Contribute to a positive and productive working environment by sharing experiences and ideas and building strong relationships with various internal teams- Capture high quality data to provide transparency and accuracy of all sales information throughout the customer lifecycle- Identify and report customer needs which may require the development of new, enhanced or differentiated products and services, or improvements to current systems or procedures

Melbourne, Australia

- Selling products and services using solid arguments to prospective customers- Performing cost-benefit analyses of existing and potential customers- Maintaining positive business relationships to ensure future sales

Chandigarh Area, India

- Design, build, and maintain high performance, reusable, and reliable Java code- Ensure the best possible performance, quality, and responsiveness of the application- Identify and correct bottlenecks and fix bugs- Help maintain code quality, organization, and automatization- Create software applications from project specifications

Master Of Information Systems, Business Analysis

- ICT Project Planning and Management - Enterprise Resource Planning Concept - Business Process Modelling - Business Analysis.

Bachelor Of Technology (B.Tech.), Computer Science And Engineering

- Computer Architecture - System Analysis and Design - Database Management System - Object Oriented Programming System - Operating System.