Rahulkumar Chauhan Email & Phone Number

Navi Mumbai, Maharashtra, India

• Supporting multiple applications in corporate vertical. Application handled: -- DSC (Digital supply chain)- TON (Trade on Net)- TRRACS - Gold Bullion- NOTIVA- ADLRS• Providing technical support and troubleshooting to end users for various software applications.• Providing functional and technical support to bank customer, operation team in Corporate Applications.• Performing EOD for applications.• Monitoring and maintaining the performance of applications and systems.• Resolving technical issues and escalating to developers or other teams as needed.• Collaborating with development (VENDOR) teams to identify and fix bugs or issues in applications.• Performing software installation, upgrades, and patches as required.• Handling New Enhancement, Application Bug fix and involving in yearly, quarterly, and monthly activity (DR Drill, Database password change, Application Upgradation, SSL certification renewal, Data Purging etc.)• Raising change to deploy bug fix release received from vendor after receiving necessary change approvals.• Creating and maintaining documentation for troubleshooting procedures and solutions• Participating in oncall rotation to provide 24/7 support for critical applications.• Working with vendors to troubleshoot and resolve issues with third-party applications.• End to end knowledge of Digital supply chain application

Mumbai, Maharashtra, India

Supporting the Insurance applications as Application Support(L1) Application Handled:-- E APP/ M APP - Intune- Agile - Service Buddy• Excellent problem-solving skills and Documentation Skills.• Gather the required information necessary in order to best handle customer software and technical inquiries• Manage customer expectations regarding estimated response times for issue resolution.• Providing resolution to customers in given TAT. Monitoring application health check on servers and transaction flow using• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.• Analyzing and troubleshooting the issues end to end, raising the issues with L2.• Resolving the issues through Phone, chat and email communication channels.• Working knowledge of e-helpline ticketing tool.