We are handling outsourcing business for Telecom Sector

Taking Care of Activations for Rajasthan, Haryana, UP East, UP West, UK, Jammu & Kashmir, Delhi as a Team Manager on Agency roll of NSBBPO Solutions India Pvt Ltd

Operations and Quality for voice and non voice process for Airtel , Tata Sky etc. For Rajasthan and WBOver 5 years of experience including the last 5 years Customer Service Delivery Operations, Address and Credit Verification , Channel/Agency Management, Backend Operations etc in the Telecom IndustryWell versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process… Show more Operations and Quality for voice and non voice process for Airtel , Tata Sky etc. For Rajasthan and WBOver 5 years of experience including the last 5 years Customer Service Delivery Operations, Address and Credit Verification , Channel/Agency Management, Backend Operations etc in the Telecom IndustryWell versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets.Expertise in Back-end and Fronted Operations, Channel/Agency Management,Excellent interpersonal and communication skills with good analytical and planning abilities, Target Oriented, Initiator and self Management Show less

Managing E2E Vendor Management for various project of Rajasthan Responsible for Vendor Costing and profitability of organizationHandling IdeaTBC (Total ACTIVE Base Cleaning Project) as per TERM Requirement with 200 employees. Handled 8 Vendor in all Rajasthan in all Process. Analyses team statistics (production and quality) for the previous days activity Team Management.Managing and updating customer database.Co-ordinates and… Show more Managing E2E Vendor Management for various project of Rajasthan Responsible for Vendor Costing and profitability of organizationHandling IdeaTBC (Total ACTIVE Base Cleaning Project) as per TERM Requirement with 200 employees. Handled 8 Vendor in all Rajasthan in all Process. Analyses team statistics (production and quality) for the previous days activity Team Management.Managing and updating customer database.Co-ordinates and gives input on training, providing ongoing team development and continuous improvement training.Monitors team performance, provides developmental feedback. Coaches to remedy performance gaps and improve performance.Writes and delivers performance appraisals.Sets and communicates team and individual goals.Interacting with the Clients and the internal Higher Management for any changes, improvements or any reviews for the Campaigns.Prepared Monthly Statistical Presentations for the Back End in which one can view the plus and minus for the process in a months and presenting them to the Clients.Taking reviews of the team members every Monthly, Quarter, Half yearly and yearly. Show less