Incubate and grow IT Solutions (SOW) business across Europe.

As the Head of Experis UK, Rahul is the P&L owner for professional resourcing and IT project services offerings. Through the introduction of new offerings, he is responsible for driving profitable growth of the business. He is focused on delivering client success by bringing together the best solutions and capabilities from Experis across resourcing, re-skilling and IT services. He is driving customer-centricity and innovation by introducing new solutions that can help address the growing talent and IT-related challenges of Experis’ clients.

Customer Experience Vision Definition and Strategy - Leading Telecommunications Service provider in the UK• Led a senior team to define the customer experience vision which will enable delivery of superior customer experience and reduced cost-to-serve by leveraging digital technologies across channels• Defined a number of end to end customer journeys to capture target experience, business benefits, channel impact, business policies impact, required business capabilities and respective architecture impact• Worked with the MD and Senior Directors to get a buy-in on customer experience vision and journeys. Project was part of a £40mn transformation programme with estimated business benefits of £120mn/yearCampaign Management Operations Optimisation - Large Telecommunications Service provider in the UK• Led a senior team in the Marketing to optimise campaign management processes and data through in-sourcing of UNICA solution, improved marketing efficiency and alignment with strategic objectives. Identified a number of key initiatives & solution options to improve customer experience• Created and presented a strategic business case and roadmap for solution options. Business case provided approximately £3mn worth of savingsDefinition of a Single View of Customer - Large Insurance Provider in the UK• Led a core team to devise the strategy of a single view of the customer across three business lines. Conducted an assessment of the completeness and accuracy of customer data• Led a team of consultants to conduct in-depth analysis of data quality and issues. Identified initiatives, created the business case and the roadmap for the realisation of single customer viewDigital Consulting DevelopmentWorked with Consulting Partners to:• Build new E2E offerings in the Digital and Customer Experience areas to take to market• Create a new Consulting framework to drive Customer centric transformation• Drive sales and delivery of digital consulting engagements

Infosys Lodestone is a Global Management Consulting Company formed after the merger of the Management Consulting Unit of Infosys Limited with Lodestone Management Consultants Limited.Main client engagements/responsibilities include:1. Leading Telco - Netherlands: Development of customer experience strategy and recommendations for customer experience improvement across online, store and contact centre channels2. MVNO - UK and Europe: Assessment of Finance operations and operational improvements3. Mobile operator - Global: Transition of Online Application portfolio to Infosys across 18 countries4. Mobile and Electronics Retailer - UK: Portfolio of multi-channel initiatives including development of online community, paypal integration,mCommerce, guided selling, buy & collect functionality etc. 5. Leading pursuits at global CSPs for consulting engagements and business transformation programmes6. Development of consulting offerings

Main client engagements/responsibilities include:1. Retail Bank - UK: Cost reduction and budget optimization for a major core banking transformation program. Included roadmap definition, vendor cost challenge, RACI definition etc.2. Leading Mobile Operator - US: Improvements in Service Delivery3. Major Telco - US: Advisory on improving business agility and reducing time to market4. Leading pursuits at global CSPs for consulting engagements and business transformation programmes

1. Advised a food-delivery based e-Commerce start-up on business strategy, IT Infrastructure, marketing & operational strategy & implementation2. Advised a social networking start-up in India on Angel/VC funding and business planning

• Strategy & Finance focus. Electives: Strategy, Applied Corporate Finance, Merger & Acquisitions, Corporate Re-structuring & Financial Distress, Private Equity, Industrial Competitive AnalysisProject for a French PE firm• Conducted due-diligence on investment potential in South Eastern European Countries for a French mid-market Private Equity firm about past and planned investments, country risks, deal sizes & deal modes. Investments planned in telecom & consumer durable sectors based on the results of the exercise

• Led a CIO initiative to integrate business interactions across 6 subsidiaries of Verizon Communications to reduce service delivery lead time by 40% for simultaneous voice and data orders• Led a 15-member international client team to implement £60mn Post-Merger Integration project to align Broadband businesses for Verizon Communications, USA leading to £15mn/year in savings

• Devised phased implementation strategy to manage the capacity of British Telecom’s £10bn IP converged network leading to potential operational cost savings of more than £50mn per year