Rahul Kumar Email & Phone Number

London, England, GB

London Area, United Kingdom

Incubate and grow IT Solutions (SOW) business across Europe.

London, England, United Kingdom

As the Head of Experis UK, Rahul is the P&L owner for professional resourcing and IT project services offerings. Through the introduction of new offerings, he is responsible for driving profitable growth of the business. He is focused on delivering client success by bringing together the best solutions and capabilities from Experis across resourcing.

London, United Kingdom

• Customer Experience Vision Definition and Strategy - Leading Telecommunications Service provider in the UK
• Led a senior team to define the customer experience vision which will enable delivery of superior customer experience and reduced cost-to-serve by leveraging digital technologies across channels
• Defined a number of end to end customer journeys to capture target experience, business benefits, channel impact, business policies impact, required business capabilities and respective architecture impact
• Worked with the MD and Senior Directors to get a buy-in on customer experience vision and journeys. Project was part of a £40mn transformation programme with estimated business benefits of £120mn/yearCampaign.
• Led a senior team in the Marketing to optimise campaign management processes and data through in-sourcing of UNICA solution, improved marketing efficiency and alignment with strategic objectives. Identified a number of.
• Created and presented a strategic business case and roadmap for solution options. Business case provided approximately £3mn worth of savingsDefinition of a Single View of Customer - Large Insurance Provider in the UK

United Kingdom

Infosys Lodestone is a Global Management Consulting Company formed after the merger of the Management Consulting Unit of Infosys Limited with Lodestone Management Consultants Limited.Main client engagements/responsibilities include:1. Leading Telco - Netherlands: Development of customer experience strategy and recommendations for customer experience.

United Kingdom

United Kingdom

Main client engagements/responsibilities include:1. Retail Bank - UK: Cost reduction and budget optimization for a major core banking transformation program. Included roadmap definition, vendor cost challenge, RACI definition etc.2. Leading Mobile Operator - US: Improvements in Service Delivery3. Major Telco - US: Advisory on improving business agility and.

India

1. Advised a food-delivery based e-Commerce start-up on business strategy, IT Infrastructure, marketing & operational strategy & implementation2. Advised a social networking start-up in India on Angel/VC funding and business planning

• Strategy & Finance focus. Electives: Strategy, Applied Corporate Finance, Merger & Acquisitions, Corporate Re-structuring & Financial Distress, Private Equity, Industrial Competitive AnalysisProject for a French PE firm
• Conducted due-diligence on investment potential in South Eastern European Countries for a French mid-market Private Equity firm about past and planned investments, country risks, deal sizes & deal modes. Investments.

India, USA, UK

• Led a CIO initiative to integrate business interactions across 6 subsidiaries of Verizon Communications to reduce service delivery lead time by 40% for simultaneous voice and data orders
• Led a 15-member international client team to implement £60mn Post-Merger Integration project to align Broadband businesses for Verizon Communications, USA leading to £15mn/year in savings

Ipswich, United Kingdom

• Devised phased implementation strategy to manage the capacity of British Telecom’s £10bn IP converged network leading to potential operational cost savings of more than £50mn per year

Dallas/Fort Worth Area

Mba, Finance, General

Btech, Mechanical Engineering