Rahul Kwatra Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Gurgaon

•Oversee the operations of team and ensure that all KPI and SLA goals are being met for organization’s centralized department which is the center point of contact for all customer queries. •Manage a team of 21 FTE and report into the Senior Manager (Head of the department) and responsible for end to end operations of the process doing resource management – Acquisition, Development & Retention.•Talent and Performance management through regular 1:1 connects with all direct reports. Build and manage capability to ensure 100% key talent back-up. Ensure employee satisfaction and maintaining the attrition at 4% annually and finding the room for growth of employees.•Translate the business goals to individual goals and set expectations/targets with the team. Demonstrate flexibility and adaptability in a changing environment.•Provide resolution to all the staff for all kind of queries utilizing experience and process expertise.•Liaison between customer and supplier of leading to the exceptional customer satisfaction and meeting organization goals and Coordinating and maintaining relations with stakeholders via Governance call.•Lead kick-off meetings for large/complex assignments/Global projects to ensure common and comprehensive understanding of client/stakeholder requirements.•Responsible for automation and utilizing technology to drive efficiency and building process guidelines and following best practices to drive business excellence. •Leveraging the team by sourcing and nurturing ideas for improvements and drive implementation of the same & responsible for process improvement following lean six sigma and performing the Risk Assessment to mitigate the risk, preparation of SOP for all the processes and conducting the process audit.•Looking for the improvement opportunities and deploy six sigma methodology (DMAIC) and improve the process.•Calculate RPN and mitigate the risk from the process if any to make it the process robust.

Gurgaon, India

India

• Helping sales team by providing business details of project running globally for Metal & Mining and Power industry .• Managed communication with German business heads in German language, collecting information about upcoming investments• Handling end to end project requirements of clients, entailing thorough projectunderstanding, designing project proposals, taking client calls, discussing projectrelated aspects with the client and team members.• Conducting the various surveys based on client’s requests

Gurgaon

Gurgaon, India

• Responsible for people mapping and company mapping and doing secondary research to check people profile• Creating newsletter on people profile and publishing same in organization portal• Translation of CV/Resume from German to English and vice-versa

Gurgaon, India

• Involved in dividend payments and cash reconciliation for all clients of Deutsche bank and Targo bank• Solving client ‘s queries by telephonic conversation• Translation of data received in German to English and Vice-versa

Master'S Degree, International Business/Trade/Commerce

Diploma In German, Foreign Languages And Literatures, General, First

Bachelor Of Arts (Ba), English Language And Literature/Letters