It Helpdesk Analyst
Moncton,New Brunswick
Provided support to 200+ Users at 2 different locations both over the phone and through remote access tools for desktop and enterprise applications, printing, e-mail, connectivity, remote access, hardware, Office suite, VPN and other user issues. Worked directly with Tier 2/3 and infrastructure team to provide resolution to user, Install images through SCCMWorking on wide range of applications such as SCCM for deploying apps and software’s on client pc’s and for remote assistance, Monitor… Show more Provided support to 200+ Users at 2 different locations both over the phone and through remote access tools for desktop and enterprise applications, printing, e-mail, connectivity, remote access, hardware, Office suite, VPN and other user issues. Worked directly with Tier 2/3 and infrastructure team to provide resolution to user, Install images through SCCMWorking on wide range of applications such as SCCM for deploying apps and software’s on client pc’s and for remote assistance, Monitor network using Solar Wind network performance monitor Veeam Backup and replication for data and file backup on file servers, Service now and JIRA for ticketing system, Managing virtual machines through Hyper-V and SCVMM. Providing technical support for apple and android devicesPrint Servers- Deploying printers with group policy, troubleshooting issues like lost communication b/w printer and network, clearing print queues, installing printer driversSetting up meeting room with projector, volume speakers, verifying proper working of Wi-Fi connection in the meeting room, adding the external user devices, laptops to the access control list to get on the internet. Setting up the email on IOS and android devicesManaged Microsoft Active Directory- Creating and Managing OU's, Groups, Computers, User Accounts and E-mail distribution groups for over 500 users Worked on Exchange Server 2010 and Microsoft Share Point Show less