Leading the Fintech Initiatives- Managing the development of client’s Payment Products from conceptualisation to launch.- Developing a lending product for the SME's and managing the e-mandate process.- Partnering with Banks and PGs for integrating latest payment modes, such as Pay Later Options, Cardless EMIs, UPI based payments etc.- Led the client's Payment Protection Product: improved efficiencies by 30% via automation of online payment collection & disbursal; thereby reducing dependency on the Operations team to a half.

Led the Product Functions across 3 different streams:1. Owned Buyer NPS process: tracking, measurement & optimisation, Promoter/Detractor Analysis.2. Enhancing user fulfilment on the platform3. Improving buyer help desk, conflict management processes to improvise user satisfactionLed the complete testing function for Web and Mobile applications across clients.

Development & maintenance of Vehicle Content And Price System for an American automotive major• Led the application development team, translated business requirements for developers• Analyzed data associated with software bugs to build heuristics for classification of bugs to determine faster resolution paths• Created a comprehensive dashboard for high level reporting for senior management consumption