Hello! I am Rahul Manoj an MBA graduate from BSBI with one year of professional experience in the customer service sector. My background combines strong academic knowledge and practical experience in delivering exceptional customer experiences and solving complex problems efficiently.
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ProprietorMahila Devi FoodsKollam, Kl, In -
Managing PartnerOxford Furniture Apr 2024 - PresentKollam, Kerala, India -
Customer Service RepresentativeSutherland Feb 2023 - Mar 2024Kochi, Kerala, IndiaWorked as a sales and service agent for AT&T. My role involves providing top-tier customer support, driving sales, and ensuring customer satisfaction through effective problem-solving and strategic communication, dealing with customers in the United states. Achieved Target sales: Exceeded target of sales every month and was sales topper for consecutive 2 months . Achieved High Customer Satisfaction: Consistently maintained a 95% customer satisfaction rating by effectively resolving inquiries and issues, ensuring a positive experience for every customer.Sales Performance: Surpassed monthly sales targets by 20% through proactive upselling and cross-selling techniques, contributing significantly to revenue growth.Customer Retention: Enhanced customer loyalty by providing personalized service and follow-ups, resulting in a 15% increase in repeat business.Handling agitated customers and Problem Solving: Handled hundreds of customers with different problems in different heats and reduced average resolution time by 30% by implementing efficient problem-solving strategies and utilizing CRM tools effectively. -
Sales ExpertAllianz Mar 2022 - Jul 2022Thiruvananthapuram, Kerala, IndiaWorked as a customer service representative handling sales and service of insurance to Australian clients.
Rahul Manoj Education Details
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International Business -
Business Administration And Management, General -
Navdeep Public School
Frequently Asked Questions about Rahul Manoj
What company does Rahul Manoj work for?
Rahul Manoj works for Mahila Devi Foods
What is Rahul Manoj's role at the current company?
Rahul Manoj's current role is Proprietor.
What schools did Rahul Manoj attend?
Rahul Manoj attended Berlin School Of Business & Innovation (Bsbi), Amrita Vishwa Vidyapeetham, Navdeep Public School.
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Rahul Manoj
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