Worked as a sales and service agent for AT&T. My role involves providing top-tier customer support, driving sales, and ensuring customer satisfaction through effective problem-solving and strategic communication, dealing with customers in the United states. Achieved Target sales: Exceeded target of sales every month and was sales topper for consecutive 2 months . Achieved High Customer Satisfaction: Consistently maintained a 95% customer satisfaction rating by effectively resolving inquiries and issues, ensuring a positive experience for every customer.Sales Performance: Surpassed monthly sales targets by 20% through proactive upselling and cross-selling techniques, contributing significantly to revenue growth.Customer Retention: Enhanced customer loyalty by providing personalized service and follow-ups, resulting in a 15% increase in repeat business.Handling agitated customers and Problem Solving: Handled hundreds of customers with different problems in different heats and reduced average resolution time by 30% by implementing efficient problem-solving strategies and utilizing CRM tools effectively.

Worked as a customer service representative handling sales and service of insurance to Australian clients.