Data-driven, critical thinker, problem solver, meticulous, leveraging analytical skills to improve business processes & performance, self-starter, agile, excellent team player, having relevant experience of 3 years.Experienced Customer Success Manager in the e-mobility, automotive & SaaS industries, skilled in business process optimization, incident management, and cross-functional collaboration. I have a proven track record in driving client satisfaction through comprehensive training, KPI monitoring, and high-impact problem-solving. I am using tools like CRM, JIRA, Confluence, MS excel & MS PowerPoint systems to enhance operational efficiency and support seamless project delivery. I have strong analytical mindset with hands-on expertise in Client management, data analysis, and stakeholder management. I am passionate about leveraging digital tools to improve customer experience and business performance.I hold a Master of Science in International Technology Transfer Management (ITTM) from bbw Hochschule, berlin. I learned how to apply strategic and operational methods to facilitate the transfer of technology and innovation across sectors.