Rahul Mehta Email & Phone Number

Berlin, Berlin, Germany

- Organizing client training sessions, workshops, and educational resources to maximize product value.- Monitoring KPIs to assess client health and drive product adoption.- Delivering detailed reports to clients and stakeholders, highlighting progress and opportunities for improvement.- Leading cross-functional teams to resolve high-priority incidents and improve incident management processes, prioritizing based on severity and business impact.- Root cause analysis (RCA), prioritizing issues, and driving quick resolutions while keeping stakeholders informed, to avoid future incidents. - Strong collaborator with sales, product, and support teams to ensure seamless project execution and client success.

Berlin, Germany

- Preparing the client offers letter using CRM tools i.e SAP.- Creating and organizing user stories, epics, bugs and change requests in JIRA.- Alignment and coordination with technical team and Quality Assurance & Testing team.- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various stakeholders and technical personnel during all project phases.- Coordinate with cross-functional teams to navigate the challenges of fast-paced e-mobility industry. e.g., invoice correction, VAT issue, CDRs clarification, portal issues.- Monthly creations of KPI reports to track market roll-out implementations.- Provide updates on project progress to senior management and stakeholders. e.g., documenting everything from meeting minutes to project responsible person to progress of the project.

Berlin, Germany

- Analyzing and creating dashboards of product-related data for clients.- Coordinating with clients and partners over multiple communication channels.- Gathering, reviewing, and analyzing the business requirements and creating a Business Requirements Document (BRD) out of it.- Collaborating with product owners and software developers to define, communicate and create Functional Specification Document.- Translating functional specifications into epics/user stories in Jira.

Berlin, Germany

- Responsible for managing, migrating and maintaining online content for our clients using complex, state-of-the-art content management systems and other digital tools (e.g. asset management and eCRM tools). Evaluatesurgency and priority and dispatches requests accordingly.- Set up localized versions of brand and e-commerce websites for desktop and mobile and integrate newly-developed applications.- Frontend and backend testing of digital systems, tools, contents, applications, and functionalities including precise quality assurance.

Berlin, Germany

- Preparing customers’ custom-ordered shopping baskets.- Delivering department routines.- Closing / Opening store.- Manually condensing stock and handling products with care to maintain product quality.- Championing the reduction of food waste.- Following company policies and adhering to health and safety guidelines.- Replenishing products within the store.- Receive and handle deliveries into the store from suppliers.- Monitoring inventory and placing supply orders.- Trainings to the newlu recruited Store Associate & Riders

Berlin, Germany

- Analyzing historical data and doing market research to understand business growth trends.- Responsible for gap analysis, tracking, and reporting on department initiatives and status reports.- Participating in the retrieval, analysis, simplification, and representation of complex data sets.- Analyzing the current business processes and systems to recommend potential solutions for fulfilling business needs.

Berlin, Germany

- Organize the preparation of the goods behind the scenes and optimize daily business processes.- Special services such as inventory, opening new branches or closing branches are also part of our expertise.- Checking incoming articles (quality assurance, spot-check inventory, etc.)- Processing outgoing articles (commissioning, sorting, packing, etc.)- Inventory (storage location check, quality assurance, processing queries, etc.)- Returns (registering, re-packing, putting articles away, etc.)- Supporting the operations manager with the enforcement of company policies and standards.- Assisting accounting and payroll as needed.- Tracking daily operations and reporting or resolving issues.- Maintaining company databases.

Berlin, Germany

- Demonstrates effective, clear, and professional written and oral communication.- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.- Maintains outstanding performance metrics such as quality, productivity, first contact resolution, and attendance.- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.- Completing administrative tasks.- Make recommendations for business performance improvement- Assist the operations manager in the daily management- Place inventory and supply orders as required.- Cooperate with different departments to improve business operations.- Manage employee schedules and rosters including the processing of leave and sick time.- Understand the expectations of an open position to source and screen candidates.

Vadodara Area, India

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build empathy with the customer- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.- Makes me familiar with client set-up and who is who.- Maintain a good relationship between customers and the company.- Provide detailed information about the products and services offered to the customers.- Communicate effectively with the customer support team.- Open and maintain customer accounts with all the desired account information.- Listen to customer complaints and provide adequate solutions for their problem via phone or email.- Propose potential products or services to top management to gather customer information and analyze customer needs.- Achieve sales targets productively.- Train the junior staff on improving customer satisfaction.

Anklesvar, Gujarat, India

- Providing one-on-one tutoring sessions to students along with batch students in areas such as algebra, geometry, trigonometry, and calculus.- Preparing lesson plans and teaching materials to ensure that lessons are effective and engaging for students.- Communicating with parents about their child’s progress, scheduling appointments, and answering any questions about tutoring services.- Observing students’ behavior during lessons and providing feedback to improve performance.- Developing an individualized plan for each student based on his or her specific needs.- Helping students develop study skills such as time management and note-taking.- Meeting with students individually or in small groups to provide supplemental instruction in math subjects.- Evaluating students’ strengths and weaknesses in math subjects and recommending appropriate coursework or tutoring sessions.- Providing feedback on student progress and offering additional assistance as needed.

Master Of Science - Ms, International Technology Transfer Management, Distinction

- Project Management - Operational Management - Logistics and Supply chain management - Technology Transfer management - International.

Bachelor Of Engineering, Mechanical Engineering, Distinction

Activities and Societies: - Bronze Medal in Youth Olympic Games Association, India in Volleball - The organizer of VIHRTI_17 (Sports.