Rahul Menon Email and Phone Number
As a Human Resources Coordinator at Hilton Toronto and with my experience as a Guest Services Manager at Hilton Mississauga/Meadowvale, I bring a diverse blend of HR and guest service expertise with over a decade of experience. My career has taken me across industries such as hospitality, chemicals, and pharmaceuticals. I've successfully led HR operations, implemented innovative initiatives, and improved processes to benefit employees and organizations.With a passion for people and systems, I drive employee engagement, facilitate work-life balance, and ensure smooth HR operations. Notable achievements include a 90% user adoption rate for an HRMS system and a 25% improvement in data accuracy through automation.Beyond my professional work, I volunteer as a Literacy Tutor with United for Literacy, supporting young children in their reading and numeracy skills. My colleagues know me as a People Person. I constantly seek creative solutions and enjoy expressing my thoughts through writing.
Hilton Toronto
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Human Resources CoordinatorHilton Toronto Sep 2024 - PresentToronto, Ontario, Canada
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Guest Services ManagerHilton Mississauga/Meadowvale Aug 2023 - Sep 2024Mississauga, Ontario, Canada◽ Oversaw the daily operations of the Front Desk ensuring workflows and adherence to Hilton Standards.◽ Increased revenue from room upgrades and additional services by promoting hotel services and facilities.◽ Implemented, maintained recognition programs to foster loyalty and improve retention.◽ Monitored room availability & rates, adjusting strategies as needed to optimize occupancy and revenue.◽ Managed the Hilton Honors Enrollment program by achieving the said targets for each month towards the annual contribution. -
Night AuditorHilton Mississauga/Meadowvale Apr 2023 - Sep 2023Mississauga, Ontario, Canada◽ Achieving complete reconciliation rate by accurately and error-free reconciling daily financial transactions.◽ Reducing the time taken for closing the day in the OnQ PMS system by 20% through implementing efficient processes.◽ Increasing revenue from room upgrades and additional services by utilizing upselling techniques to promote hotel services and facilities.◽ Generating a 10% increase in repeat bookings and positive word-of-mouth referrals by developing strong guest relationships.◽ Maintaining a zero-incident record and fostering a culture of safety within the hotel by strictly adhering to company safety policies and guidelines.
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Human Resources LeadBristol Laboratories Ltd. Jan 2021 - Sep 2022Mumbai, Maharashtra, IndiaA British pharmaceutical company engaged in the development, manufacture, marketing and distribution of generic medicines in the UK and Europe.My accomplishments: ◽ Developed a personalized pre-boarding experience with an improvement of 10% annually.◽ Updated the employee records and HR database for about 70% employees.◽ Introduced and reviewed four company policies and conducted sessions for compliance.◽ Tested software application for Mobility Management solutions, increased user efficiency by 40%.◽ Facilitated/conducted 7 employee engagement plans, program initiatives in 2021. -
Human Resources CoordinatorHikal Ltd Oct 2015 - Jan 2021Navi Mumbai, MaharashtraHikal provides world-class active ingredients, intermediates and R&D services to global pharmaceuticals, animal health, biotech, crop protection and specialty chemicals companies.My accomplishments:◽ Hosted & attended 5 successful campus recruitment events, resulting in 90% hiring◽ Supported with onboarding and orientation for new hires, coverage around 80%.◽ Experienced in using ATS like Taleo, ORC and job portals Indeed, LinkedIn with 90% efficiency.◽ Tracked and reported defects using dashboards, identifying & troubleshooting issues in different applications like RAMCO HCM, Oracle and SPINE.◽ Led the Oracle Recruiting Cloud implementation project, improving recruitment efficiency by 40%◽ Provided insight and support for cloud-based implementation, with a 20% increase in user adoption and a 15% reduction in support requests.◽ Liaised with external vendors for administrative services; saved around 15% quarterly. -
Human Resources AssociateGrasim Industries Limited ( Aditya Birla Group) May 2013 - Oct 2015Bharuch Area, IndiaOne of India’s largest caustic soda producers and is a market leader in the chlor-alkali segment and offers a wide range of products from chlorine derivatives to epoxy.My accomplishments:◽ Executed the recruitment plan for Epoxy division with closure of 30%.◽ Facilitated the Capability Development and Communications initiative, achieved 60-70% of KPIs.◽ Devised the Annual training calendar for the BU and designed e-learning program basis the skill set.◽ Promoted e-learning programs across the Unit and covered 60% employees in the first phase. -
Human Resources Summer InternBayer Apr 2012 - Jun 2012Vapi, IndiaFormerly Bilag Industries, Bayer Vapi is a core manufacturing site for the company globally and the single largest synthetic pyrethroids production facility in the world.My project:Understanding the Performance Management process in an industrial plant and providing suggestions. -
Guest Service AssociateCourtyard By Marriott, Ahmedabad Sep 2009 - May 2011Ahmedabad Area, IndiaMy accomplishments:◽ Worked as a Bell Desk agent, transitioned into the Concierge.◽ Delivered as an AYS agent, responding to guests’ , with positive feedback & service rating up to 90%◽ Processed guest check-ins, check-outs efficiently, resulting in a guest satisfaction rate of 90%◽ Promoted the loyalty programs, resulting in an increased guest loyalty and satisfaction rate -
Industrial TrainingTaj Lands End, Mumbai Oct 2007 - Mar 2008Bandstand, Bandra West, MumbaiTaj Hotels is a chain of luxury hotels and a subsidiary of the Indian Hotels Company Limited, headquartered in Mumbai, India.My Training period included:◽ 5 months of working across Front Office, Housekeeping, F&B Production, F&B Service. ◽ Awarded the "Outstanding Trainee Award" in Food and Beverage Department.
Rahul Menon Education Details
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Human Resources Management And Services -
Human Resources Management And Services -
Hotel Management
Frequently Asked Questions about Rahul Menon
What company does Rahul Menon work for?
Rahul Menon works for Hilton Toronto
What is Rahul Menon's role at the current company?
Rahul Menon's current role is Creating Positive Work Journeys | Hilton Toronto.
What schools did Rahul Menon attend?
Rahul Menon attended Sheridan College, Amrita Vishwa Vidyapeetham, Institute Of Hotel Management (Ihm) Ahmedabad.
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Rahul Menon
Skilled In Digital Marketing, Artificial Intelligence, And Customer Engagement | Passionate About Driving Brand Growth & InnovationSarnia, On -
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