Rahul Menon Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

◽ Oversaw the daily operations of the Front Desk ensuring workflows and adherence to Hilton Standards.◽ Increased revenue from room upgrades and additional services by promoting hotel services and facilities.◽ Implemented, maintained recognition programs to foster loyalty and improve retention.◽ Monitored room availability & rates, adjusting strategies as needed to optimize occupancy and revenue.◽ Managed the Hilton Honors Enrollment program by achieving the said targets for each month towards the annual contribution.

Mississauga, Ontario, Canada

◽ Achieving complete reconciliation rate by accurately and error-free reconciling daily financial transactions.◽ Reducing the time taken for closing the day in the OnQ PMS system by 20% through implementing efficient processes.◽ Increasing revenue from room upgrades and additional services by utilizing upselling techniques to promote hotel services and facilities.◽ Generating a 10% increase in repeat bookings and positive word-of-mouth referrals by developing strong guest relationships.◽ Maintaining a zero-incident record and fostering a culture of safety within the hotel by strictly adhering to company safety policies and guidelines.

Mumbai, Maharashtra, India

A British pharmaceutical company engaged in the development, manufacture, marketing and distribution of generic medicines in the UK and Europe.My accomplishments: ◽ Developed a personalized pre-boarding experience with an improvement of 10% annually.◽ Updated the employee records and HR database for about 70% employees.◽ Introduced and reviewed four company policies and conducted sessions for compliance.◽ Tested software application for Mobility Management solutions, increased user efficiency by 40%.◽ Facilitated/conducted 7 employee engagement plans, program initiatives in 2021.

Navi Mumbai, Maharashtra

Hikal provides world-class active ingredients, intermediates and R&D services to global pharmaceuticals, animal health, biotech, crop protection and specialty chemicals companies.My accomplishments:◽ Hosted & attended 5 successful campus recruitment events, resulting in 90% hiring◽ Supported with onboarding and orientation for new hires, coverage around 80%.◽ Experienced in using ATS like Taleo, ORC and job portals Indeed, LinkedIn with 90% efficiency.◽ Tracked and reported defects using dashboards, identifying & troubleshooting issues in different applications like RAMCO HCM, Oracle and SPINE.◽ Led the Oracle Recruiting Cloud implementation project, improving recruitment efficiency by 40%◽ Provided insight and support for cloud-based implementation, with a 20% increase in user adoption and a 15% reduction in support requests.◽ Liaised with external vendors for administrative services; saved around 15% quarterly.

Bharuch Area, India

One of India’s largest caustic soda producers and is a market leader in the chlor-alkali segment and offers a wide range of products from chlorine derivatives to epoxy.My accomplishments:◽ Executed the recruitment plan for Epoxy division with closure of 30%.◽ Facilitated the Capability Development and Communications initiative, achieved 60-70% of KPIs.◽ Devised the Annual training calendar for the BU and designed e-learning program basis the skill set.◽ Promoted e-learning programs across the Unit and covered 60% employees in the first phase.

Vapi, India

Formerly Bilag Industries, Bayer Vapi is a core manufacturing site for the company globally and the single largest synthetic pyrethroids production facility in the world.My project:Understanding the Performance Management process in an industrial plant and providing suggestions.

Ahmedabad Area, India

My accomplishments:◽ Worked as a Bell Desk agent, transitioned into the Concierge.◽ Delivered as an AYS agent, responding to guests’ , with positive feedback & service rating up to 90%◽ Processed guest check-ins, check-outs efficiently, resulting in a guest satisfaction rate of 90%◽ Promoted the loyalty programs, resulting in an increased guest loyalty and satisfaction rate

Bandstand, Bandra West, Mumbai

Taj Hotels is a chain of luxury hotels and a subsidiary of the Indian Hotels Company Limited, headquartered in Mumbai, India.My Training period included:◽ 5 months of working across Front Office, Housekeeping, F&B Production, F&B Service. ◽ Awarded the "Outstanding Trainee Award" in Food and Beverage Department.

Human Resources Connections Program, Human Resources Management And Services

1. Human Resources Management 2. Basics of Employment Law 3. DEI 4. Human Resources Systems 5. Occupational Health & Safety 6. Labour.

Master Of Business Administration (M.B.A.), Human Resources Management And Services

Activities and Societies: Business Fests, Event Organization TeamFocused on Human Resources

B.Sc. In Hospitality & Hotel Administration (H & H.A.), Hotel Management