Rahul Nagda Email & Phone Number

Mumbai

Leadership:Oversee daily activities and supervise a team of Customer Service Representatives who provides technical support to the company’s customers.Solve all major customer problems/queries that subordinates are not able to solve earlier.Train and supervise customer service professionals to ensure optimum satisfaction of clients.Manage a team of Client.

Mumbai Area, India

• Responsible for periodic resource estimation and planning based on current attrition rates, increasing volumes and buffer estimation.
• Participating in Operations interviews
• Monitoring team performance
• Pitching new clients for new projects and business.
• Handling Client calls, preparing weekly and monthly reports, maintaining Rule Books, SOP’s & Quality check.
• Controlling Absenteeism and Attrition of the team.

Mumbai

To mentor, motivate and lead team members towards project completion and providing technical leadership at process level.Responsible For Shift Monitoring And Control.Participating in Operations interviews with the Process Director or functional heads.Maintain production reports and trackersTry to pull out the daily production targets required from the.

Doing Quality check for the Associates.Providing feedback and corrective measures to Associates.Preparing Error Reports

Doing research to verify the Data and update in the software.Validating and verifying the Data in the Software in a required format as per client requirements

Preparing MIS reports.Doing Quality check for the Associates.Generating check lists for preventive measuresProviding feedback and corrective measures to Associates

Preparing final Balance Sheets of the company.Tracking the cash inflows/outflows of the Company.Verifying & approving the reimbursements of the employees.

Handling day to day cash and bank transactionsMaintaining books of accountsDoing data entriesDoing bank reconciliations

Bcom, Accounts

Education record