Rahul Naidu Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Engaging with 250+ customers daily to provide product knowledge and deliver outstanding customer experiences by understanding needs and answering questions.- Leveraging strong interpersonal skills in interactions with customers, co-workers, and representatives. - Collaborating with team members to address client concerns promptly and effectively, leading to high client satisfaction.- Leveraging the in-house mobile app to onboard customers to an efficient and simple way to engage with and learn about product offerings. - Conducting transactions efficiently using appropriate digital tools, ensuring accuracy and professionalism.

Bengaluru, Karnataka, India

- Led a cross-functional team of five members for the support and growth of 130+ employees and 3000+ customers. - Developed and established a customer acquisition model to improve acquisition growth rate by 6% month-on-month.- Spearheaded employee and customer education on the mobile app used to book and avail of services.- Administered customer and employee feedback mechanisms to improve program efficacy for 130+ employees and 3000+ customers (Net Promoter Score surveys, in-app feedback, face-to-face interactions, phone interviews).- Led special projects by taking accountability for employee lifecycle management including acquisition and onboarding, professional development, revamping pricing, and payout models.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Dedicated to create opportunities and make them accessible for all children and teachers across India, to explore and develop Social Emotional Intelligence.

Bangalore

Bachelor Of Commerce - Bcom, Marketing

Commerce