• Founded Program Management Office (PMO) by creating best practices, templates, and frameworks and organizing structures for programs that enabled cross-functional teams to operate in challenging and ambiguous situations for launching industry transforming products.•Provided necessary transparency to leadership by defining KPIs which are aligned to company goals and objectives. Curated content for Leadership program reviews and weekly status updates.• Drove scope definition, priorities and roadmap planning for complex, technical programs that span across multiple departments such as Engineering, Operations, Product Management, Customer Success and other supporting Go to Market teams.• Led strategic responsibilities for tracking mission critical NLP (Natural Language Processing) programrequirements to get it ready for Forrester Demo and eventually launch this solution in hands of the customers.• Developed repeatable product development life cycle (PDLC) processes for program initiation, execution, and launch.• Spearheaded Notion to Confluence migration after building consensus from all the cross-team leaders within the organization.• Planned and facilitated engagement of multiple vendors to drive key initiatives and improving developerproductivity by 25%.• Served as a Jira and Confluence administrator.• Served as single threaded leader for entire Product and Engineering teams to define and scale repeatable agile (Scrum, Kanban) processes. • Constructed and documented incident management process by cultivating blameless root cause analysis (RCA) culture.• Evangelized the Technical Program Manager role across the orgnization.

• Partnered with Engineering, Product, Security, Operations, Support, Documentation teams to establish a solid understanding of the vision, purpose and expected business benefits of a program.• Spearheaded adoption of continuous delivery model across organization. Facilitated program retrospectives to identify improvement opportunities.• Owned the end-to-end release process across engineering teams with a focus on ensuring on time and high quality delivery for the daily updates, bi-weekly maintenance, major releases.• Managed couple of large project teams simultaneously to support onboarding of acquired companies requiring complex cross-functional collaboration and integration effort.• Enhanced existing internal team partnerships by working as a glue between engineering and security teams to mitigate security vulnerabilities and risks. Contributed towards FedRAMP compliance program initiative.• Streamlined Pen testing, Threat Modeling, Bug Bounty program efforts by collaborating with security team.• Providing necessary transparency to leadership by defining KPIs which are aligned to company goals and objectives.• Developed collaboration tools (slack bots, reminders, Jira automation) to drive project and team success.• Led large-scale efforts for multiple teams across time zones.• Drove resolution of program-level issues by leveraging scrum-of-scrums. Facilitated executive-level escalations and program-level change management. Proactively addressed delivery team impediments to enable successful program execution.• Managed communication and visibility into release contents, health, quality, and cross team dependencies.

Technical Program Manager who cultivates and nurtures quality culture within scrum teams• Leading strategic programs and projects, from concept through planning, execution, delivery, and adoption.• Influential leader in anticipating and mitigating risks based on empirical process.• Exceptionally managed cross team dependencies by keeping laser focus on execution, continuous improvement and deliverable.• Trained and mentored team members to become effective in program management and agile project management.• Assembled team for Failure Mode Effects Analysis (FMEA) and Disaster Recovery (DR) tests for next generation platform.• Participated in weekly Customer Advisory Board (CAB) meetings by providing updates toleadership/stakeholder related to quarterly major releases, monthly service packs.• Seasoned embedded scrum master in managing multiple scrum teams at the same time.• Worked in fast paced environments where a lot of ambiguity and timely changes are involved.• Hands on expertise with cloud infrastructure management (AWS) and associated programs.

Leading Quality Engineering Team for building digital lending platform. Platform group had mission critical services such as:API GatewayIdentity ServicesDeveloper PortalWebhooksNotification Services

• Understanding SRO (Service Request Order)/ Functional Specifications and Create Test Cases.• Perform Release/System testing as per the Functional specs and also test all other affected modules. Prepare release test reports.• Resolve the issues related to the usage of the existing functionality of the software product.• Log all defects in the Issue Tracker system and track them to a closure.• Identification and tracking of problems/defects throughout the test and life cycle of product.• Maintain effective relationships and open communication with other departments.• Prepare test plans for new features.• Sending out releases to multiple customers as per requirement.• Responsible for testing customer test scenarios and certification of the product.• Lead team of seven automation testers in design and development of automation framework using SOAP tester.Automated more than 4000 test cases and customer calls which saved several man hours a day.• Leading performance testing efforts for Commodity XL.• Mentoring new team members.• Established change request process resulting into reduced time to delivery.

• Leading SAP performance testing team for cosmetic brand Estee Lauder.• Maintaining existing test harnesses and improve their quality/efficiency to get best possible output from them.• Design and develop tools for supporting performance testing.• Mentoring new team members which includes HP Load Runner 9.1 training.• Proof Of Concept (POC) for Astra Zeneca to provide end to end testing solution for SAP testing.

• Researched and established testing tool for test process improvement that lead to reduction of manual testing. • Designed and Implemented Test Cases for Functional testing of an early stage development effort.• Successfully carried out User Interface, Regression and Functional testing at development time resulting in reduced time to delivery.• Practiced agile development process and exercised heads-up communication with developers that resulted in reduced bug arrival rate.• Design and develop automation framework for testing using Selenium.• Designing the Test cases by understanding the requirements specification and functional design document. Execution of test cases for products like IPP (Infinity Process Platform) and CSA (Common Services Architecture).• Training new team members for automation using Selenium and QTP.• Testing JSON Web Services and automation to save manual testing efforts.• Lab Management activities. This involves creating and maintaining the setups required for testing.• Testing Business Process management product.

• Design and develop automation framework for testing using QTP (Keyword Driven Framework), WinRunner, LoadRunner.• Working on .MSI (Microsoft Installers) scripting and deployment.• Training and implementing automation tools across organization.• Mentoring new team members.• Interviewing potentials candidates.• Writing supporting tools for project using visual basic 6.0.

• Manually testing JAVA, VC++, Client Server, Web Based applications for TOSHIBA.• Researching for automation tools.