Rahul Radhakrishnan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

•Technical lead for support and administration activities also carrying out all scheduled installation, configuration, administration, support and troubleshooting of company technologies.• Managing the internal & hosted network infrastructure including firewalls, servers, switches, and storage.• Follow Documented processes i.e., implementing change control procedures, SOP etc.• Implementing security protocols and procedures to prevent potential threats (VAPT).Ability to generate technical concepts in a clear and precise manner.• Efficient purchaser for IT, effectively save the company money by locating a competitive vendor.Supervising and mentoring IT department employees, as well as providing IT support.• Strong knowledge of problem-solving Server configuration and active directory.• Configuring and managing backup & restore procedures (Veem, cloudberry and Commvault).

United Arab Emirates

•Team leader of a group of professionals responsible for the day-to-day administration, support, and execution of various technologies located within the local area network•Technical lead for support and administration activities also carrying out all scheduled installation, configuration, administration, support, and troubleshooting of company technologies.•Providing L-2 network, hardware and software support for the back office and production including desktop computers, laptops, network servers, and Palm-type computers, as well as remote access•Ability in generating technical concepts in a clear and precise manner•Planning and executing regular IT equipment refresh (Servers, Laptops, Desktops, etc.)•Handling incidents and problems in the ticketing system for desktop and laptop related issues•Efficient purchaser for IT, effectively save the company money by locating a competitive vendor•Maintaining and tracking inventory of all servers, PCs, laptops, printers, software licenses, and related equipment.•Maintaining pc security via patches, updates, antivirus installation, and malware cleaning•Excellent knowledge in configuring IP phone, IP camera, IP/IPX based LAN and attendance systems•Generating procedure guides for several tasks such as I.T Purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops•Backup management, reporting, and recovery.

Dubai, United Arab Emirates

• Providing technical support via Ticket systems for a wide range of internal & external systems and applications. • Installing, upgrading, support and troubleshooting computers, printers, scanners, projectors, IP Cameras, IP phones, switches, AP and biometric devices, etc. • Strong knowledge of Microsoft Office 365 Suite including Exchange, MS Teams, SharePoint, and OneDrive. • Maintaining and tracking inventory of all IT equipment including servers, PCs, laptops, printers, and software licenses management as per ISO 20071 standard. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Deep knowledge of different types of printers (thermal, LaserJet, inkjet).• Troubleshoot system and network problems, diagnose and solve hardware or software faults, replace parts as required. • Follow diagrams and written instructions to repair a fault or set up a system (system hardening). • Set up new users' accounts and profiles and deal with password issues. • Prioritize and manage many open cases at one time using the Kayako and internal ticket system. • Rapidly establish a good working relationship with customers and other professionals, such as software developers

Master Of Computer Applications - Mca

Bachelor Of Science (Bsc), Computer Science

Diploma In Computer Hardware Engineering, Computer Hardware Engineering, First Class

Activities and Societies: Debating, Quiz Competitions, Technical Symposiums, Computer Hardware integration. Acheived Diploma in Computer.

Higher Secondary School Certificate, Computer Science, First Class

Activities and Societies: Debating and Technical Fests. Higher Secondary School Certificate