Improved account management by predicting potential competitive threats and outlining proactive solutions.Built and maintained strong client relationships to drive business growth.Analyzed key competitors to respond to competitive threats.Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.Kept… Show more Improved account management by predicting potential competitive threats and outlining proactive solutions.Built and maintained strong client relationships to drive business growth.Analyzed key competitors to respond to competitive threats.Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.Kept detailed records of daily activities through online customer database.Monitored service after sale and implemented quick and effective problem resolutions. Show less

Employed comprehensive benchmarks to establish and monitor customer service standards.Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.Updated account information to maintain customer records.Answered customer telephone calls promptly to avoid on-hold wait times.Asked… Show more Employed comprehensive benchmarks to establish and monitor customer service standards.Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.Updated account information to maintain customer records.Answered customer telephone calls promptly to avoid on-hold wait times.Asked open-ended questions and researched issues in system to resolve various customer billing errors.Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.Participated in team meetings and training sessions to stay informed about product updates and changes. Show less

Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.Preserved brand integrity by monitoring consistency and quality of marketing content.Analyzed consumer usage patterns to identify trends and target key demographics.