Rahul K. Email & Phone Number

Currently working as a Salesforce Developer at State of Ohio• Over 4 years of IT experience and as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well. • Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning. • Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts. • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins. • In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management. • Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases. • Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud. • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management • Developed and recommended CRM roadmap for customers in the Financial Domain • Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development. • Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing. • Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT). • Created customized UI as per the client and application requirements using Visualforce. • Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs. • Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.

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  Gitam Deemed University

  Information Technology