Job Profiles :- ● Provide 24x7x365 support to data center monitoring, windows support for Onshore and Offshore clients (3500+ servers).● Administering and managing Windows physical and Virtual servers 2012 R2, 2016 & 2016.● Troubleshoot and resolve issues in a Windows Server environment.● Manage domain controllers, DNS, DHCP, WSUS, AD objects like users, groups, computers OU etc.● Create doamin user and assign permission as per the process.● Independently support BAU tasks until closure and handling escalated incidents until resolution.● Handle technical escalations for McAfee AV issues, ePO compliance, Backup failure, Domain account issues, VM snapshot issues.● Monitor real time server events on the True-sight console and perform troubleshooting to avoid major outages in production.● Analyze vulnerability reports and apply fix/ patches.● Follows Change Management process for BAU activity implementation.● Deploy Security Patches to Enterprise Environment of 4500+ Servers during Prod, Non - Prod and Alternate Patch Cycles.● Excute patch deployments in BMC BladeLogic Automation tool.● Experience in troubleshooting Patching errors,● Performed troubleshooting for system failures and worked to find long-lasting solutions.● Provide quick resolution on client query over call, email and chat.

All events and service requests relating to IT should be directed to the IT Service Desk. My responsibility of responding to support queries, as well as ensuring that customers are satisfied and that service delivery is ongoing. we work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, remote support.

 RESPONSIBILITIES :- Working at Quinnox consultancy services Ltd. Laptop, Data Card and Blackberry support Configuration & Troubleshooting of mail clients. ( Microsoft Outlook, Outlook Express,) Handling ticket tool and remote support  Create new user profile & access for sharing and security Configure VPN setting Hardware Software Inventory Management.  Follow up with vendors  Maintaining Backup Policies of servers as well as workstations on Tape Drive on Windows platform. Also working on Active directory 2008. Also maintaining installation and patch mgmt. through SCCM Maintaining Antivirus Policies by upgrading antivirus server and client patches on regular basis. Installation and Maintenance of software like QTP11, SAP, Oracle, VSTS2010,SQL2012, and basic software

 RESPONSIBILITIES  In the client company as a Desktop Engineer. In company maintain daily helpdesk calls. To format & reinstall O.S. like windows 98,2000,xp,vista,windows 7 as well as Windows server 2003 and 2008 Configure & troubleshooting mails client like MS outlook & outlook express. To connecting various computer peripherals & installing peripheral [LAN] Setting up the network printer & controlling all in one printer. Resolve network connectivity problem. Laptop, Data Card and Blackberry support Follow up with vendor Onsite inventory Update