Rahul Roy Email & Phone Number

Hartford, Connecticut, United States

I work closely with our sales and field team and serve as a trusted advisor to the largest and most complex enterprises in the world and enable their multi-year cloud journey in alignment with their long-term business vision. I’m responsible for driving customers consumption, adoption, and growth from the largest and fast-growing Global System Integrators (GSIs) partner accounts and enterprise industry accounts. I understand customer’s business and strategic goals, translate them into an executable plan, and drive the implementation to success. I focus on scaling customer adoption and consumption AWS services by the means of providing technical advisory, program management, and stakeholder management both internal and external.With a deep understanding of the customer’s business vision, culture and processes, I build partnership with customers and partners and navigate across core internal groups (Sales, Technology Specialists, Product engineering and Support) to accelerate customers’ AI and generative AI adoption and scale value realization.In addition, I also help shape the rapidly growing Customer Solutions Management practice at AWS and foster the ability to define and implement Industry best practices, methodologies, frameworks and tools.

United States

Leading delivery of multi-million dollar engagements in Digital Transformation place with solutions based on Cloud Implementations and Advisory , Data analytics and Intelligent Process Automation.Key Responsibilities:> Defined Business roadmap through active collaboration with cross-functional business stakeholders> Led Sales support and program delivery of cloud engagements for Insurance and healthcare customers > Influenced and managed cross-organizational technical and functional teams to resolve conflicts while assessing and designing the integration architecture among peripheral systems> Assess cloud readiness based on customer IT ecosystem and recommend right solution (IaaS/PaaS/SaaS, Hybrid/Private) with detailed implementation roadmap in aligned with business valued metrics> Governing multiple projects running in parallel by managing requirements vis-à-vis business priorities, cost, schedule, stakeholder alignment and system risks & dependencies with a team of 55 members and 6 leads > Define and implement Cloud CoE/Governance team, help customers in restructuring its IT team to optimally manage their cloud environments in aligned with TCO analysis> Closely engage with product owners, solution architects and scrum masters from cross functional work-streams to resolve program impediments, cross-dependencies and ensure overall engagement status remains healthy> Managed large enterprise cloud implementation (37 microservices built leveraging AWS Kubernetes platform) working along with other SI partners for a leading P&C commercial carrier> Implementation of Master Chatbot catering wider spectrum of customer service requests and provide real- time information for a leading US Auto Insurer. CSAT increased by 37%, Retention revenue increased by 23%

United States

Led Delivery for Enterprise Solution practice in the area of AI, Data analytics and Cloud adoption/transformation for leading Insurance and Heathcare players in North AmericaKey Responsibilities:> Led the pre-sales exercise and customer proposals on AWS for insurance practice> Managed design to deployment of an enterprise contract management application for a US Health career> Managed and mitigated risks, customer escalations, led defects triaging, identify and manage business milestones

India

Led delivery from offshore for various large scale system modernization engagements for Fortune 100 companies. Key Responsibilities and illustrative projects:> Claims system modernization for a leading Life insurer using CRM workflow tool Pega.> Captured functional and technical requirements to create As-is and To-be business process work-flows> Collaborated with stakeholders and defined SLAs for key program parameters; updated the SLAs as necessary in alignment with impacted upstream and downstream systems and business processes > Defined success criteria, owned production release management and post deployment warranty activities> Led the product evaluation assessment for Omni-channel customer interaction for a leading US Bank> Managed design to deployment of an enterprise contract management application for a US Bank’s legal dept.> Identified and mitigated project risks, triaged defects and tracked changes and scope creeps> Set-up projects in Project management tools (ADS, RTC, JIRA), monitored, maintained and published project dashboard; Ensured Project KPIs stay healthy and compliant with business guidelines> Developed Robotic Process Automation (RPA) assessment framework to identify and assess eligible business processes for automation/optimization/elimination – it’s been widely used for go-to-go market initiatives> Supported pre-sales activities, contributed in response to business proposals and presentations to leadership> Developed tools and solution accelerators to enhance software delivery productivity and production SLAs

Kolkata Area, India

> Owned underwriting profitability for Retail line of business for a specific market segments> Maintained a healthy claims ratio through correct product mix, risk profiling and policy deductibles

Kolkata Area, India

> Responsible for business development for Auto insurance and worker’s compensation insurance> Looked after Agency management, maximize policy renewals and rated endorsement

Mba, Marketing

B.Tech, Electical

+12, Science