Troubleshooting computers, cash registers and point-of-sale systems• Installing, modifying and updating the hardware• Diagnosing and troubleshooting network issues• Offering exceptional customer service• Managing hardware inventory according to Moneris’ policies and standards.

-Performing diagnostics tests to identify technical issues and develop effective solutions.-Handling on-site repairs, test tasks, and installations.-Installing Point of Sale(POS),Kiosk and Payment Terminals.- Analyze and make recommendations on root causes and corrective measures, always ensuring that merchants are satisfied with the proposed solution.

- Diagnose and resolve hardware, software, and network issues for end-users on-site.- Install, configure, and troubleshoot software applications and operating systems on end-user devices.- Provide training and guidance to end-users on using hardware and software effectively and troubleshoot common user issues.- Implement and manage data backup and recovery solutions to safeguard critical data and ensure business continuity.

-Provided exceptional customer service by addressing client inquiries and resolving issues promptly.-Educated clients on digital banking options, increasing online banking adoption by 20%.-Opened and serviced various types of accounts, including savings, checking, and investment accounts.