Rahul Sharma Email & Phone Number

Pune, Mh, In

• Evangelise Product, build synergies for Product-Led Growth. • Partner with internal and external stakeholders to be the voice of product decisions within the organization. • Represent the customer, demonstrating responsibility for end-to-end customer journey and touchpoints. • Cross-Functional Coordination and Stakeholder Management.• Establish and meet annual sales quotas for regions and territories, projecting expected sales volume for direct & through partner accounts. • Define epics and user stories, clearly articulating business requirements for the problems Questionpro aims to solve - including UX/CX/Support requirements. • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement. • Act as servant leader and the final focal point for product decisions for scrum teams covering assigned products. • Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications. • Engage with Sales, Account Management, Product Marketing, and other internal partner teams as needed to determine the best ways to communicate products to customers, and to assist Product Management leadership with service descriptions.

Pune Area, India

Understanding the true need of the customer/ client by gathering requirements, perform elicitation exercises and managing the end to end requirement life cycle. Review change requests.Size specification and testing phases.Provide information to the SME as necessary for the elaboration of business cases and RFP responses.Elaborate functional specifications.Propose test design and automation for new business requirements.Deliver test plans and test scenarios.Carry out the functional walk-through of the product with the Development team and SME team.Test product in order to ensure compliance of the delivered functionality and system integrity, and perform functional sign-off.Ensure production integrity by validating and prioritizing reported problems.Interface and communicate with SME.Interface with customer during functional specification, testing and initial implementation phases as necessary.

Noida Area, India

Organize and facilitate Scrum meetings, which include Sprint Planning, Daily Scrums/ Stand-ups, Sprint Check-In, Sprint Review & Retrospective.Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated on project progress.Manage the requirement life cycle - Extract, Anticipate, Organize, Translate, Safeguard, Simplify and ensure trace-ability of requirements.Create BRD (Business Requirement Document) in agreement with the stakeholders clearly eliciting the business need and business problem.Create FRD (Functional Requirement Document) supplemented by UML class diagrams, state machine and use cases.Create and maintain requirement traceability matrix.Create RACI matrix and ensure requirements, change logs are distributed to all stakeholders, relevant parties as documented.Create wireframes using tools such as Balsamiq, Lucid Charts.Conduct gap analysis to determine delta between the ‘As Is’ and ‘Go To’ scenario.Engaging and managing the right resources to ensure the desired results are obtained.Conducting competitive analysis to ensure the product features are in sync with the market expectations and beyond.Develop comprehensive E2E test cases at the application and multi-application levels in liaison with the testing team lead.Evaluate how well the delivered solution meets the requirements and the business need.Leading retrospective sessions to discover and implement process improvement methodologies.

Gurgaon, India

Develop queries in Boolean logic to be integrated in American Express' BPM tool WinAres+ (Windows Automated Rules Entry System) .Managing rule-sets by synchronizing developed rules with production rules using the Win-ARES business rules development application.Identifying and analyzing conflicting rule changes to coordinate resolution between multiple Rule Developers.Develop comprehensive E2E test cases at the application and multi-application levels.Scheduling and implementing rule changes in appropriate test and production mainframe environments.Implement production rules for scheduled releases as needed.Responding to frequent and changing demands according to internal timeliness service-level agreements.Additional responsibilities include rule development to translate policies and procedures into business rules for GNA system processing.Ensure Application availability and data integrity through preventive maintenance.American Express

Gurgaon, India

Ascertain credit worthiness of new prospects and process applications by following established SOPs to determine sound financial health of the applicants.Ensure 'error- free' processing of card applications.Deliver Employees, Customers and Shareholder metrics as per goals.Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.Ensure New Accounts targets are met by keeping cancellation of application to a minimum.Adherence to quality and compliance guidelines. Support all new initiatives in the New Accounts area.Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.

Noida Area, India