Key Account Manager
Current• Served as a one-point of contact for the enterprise accounts assigned to me.• Responsible for interacting with clients on a daily basis and resolving their issues ina timely and efficient manner.• Responsible for client retention and load increment.• Spearheaded the closure of financial aspects like CN, weight issues, billing, etc.• Responsible for sharing weekly and monthly reports with the client and analyzing thearea of improvement.• Driving the pickup performance, pickup alignment, and ensuring high deliverypercentage.