Client Technology Operations Lead - SaT, FSO and Consulting• Managed technology operations and product services for SaT, FSO, and Consulting, focusing on optimizing, transforming, and managing xaaS/Cloud services.• Guided engagement and product teams in implementing SRE and DevSecOps strategies to prevent outages and security incidents.• Oversaw multi-million dollar annual budget, quality of product delivery, service management, and continuous service improvement.• Successfully implemented a comprehensive system to measure, monitor, and manage key metrics for technology operations. Achieved key metrics with 95% SLA compliance, 99% solution availability, 4.5 Customer satisfaction and eliminating all vulnerabilities without a formal exception.Service Delivery Management Leader• Established a global service delivery management organization of team of 30 with well-defined processes and communication procedures, seamlessly integrating it into operations and support to enhance effectiveness and efficiency.• Led a program to implement synthetic monitoring for the top 60 client technology operations, enabling proactive monitoring and issue prevention.• Established an executive-level communication cadence, developed templates and training programs, and integrated these elements with operations and support to enhance overall effectiveness.

• Established customer service management program consistent with industry best practices to help clients achieve their desired business outcomes.• Established account focused operational support framework to bring disparate support and operations and give the best experience to each customer.• Accountable for multi-year cloud hosted Managed Services, focusing on adoption and AI-driven service improvements.• Led Customer / Account and Product focused KPIs to streamline processes and enhance efficiency

Project Managed a global team of 25 including software engineers, analysts, data engineers, architects to deliver global analytics platform. Establish data management principles, data pipelines, and data governance standards for EY's analytics delivery platform.• Designed and implemented a global operating model, ensuring secure and stable analytics operations processes.• Managed client SLAs, vendor relationships, and performance evaluations, optimizing cost recovery strategies.• Partnered with cross-functional groups to prepare platform architecture roadmap, operating strategy, to balance strategic and tactical requirements.

Analytics solution design, analytics platform, big data, technology metrics, product service metrics, financial tracking

Provided business intelligence & technology consulting to clients.

• Provided senior level project and program management for CDC informatics projects.• Offered IT security consulting support, ensuring compliance with NIST standards.• Led cross-functional teams to ensure successful project delivery.• Implemented strategic initiatives to enhance IT security measures.