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Rahul Singh is listed as VP of Business Operations and Service Delivery | Strategic Leader Driving Operational Excellence and Customer Satisfaction at Wipro, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Rahul Singh.
Rahul Singh previously worked as Program Director at Wipro and Senior Account Manager at Elb Learning (Formerly Elearning Brothers). Rahul Singh holds Master Of Business Administration - Mba, Finance from Lucknow University, Lucknow.
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I am a forward-thinking leader with over 20 years of experience steering company operations and driving service delivery strategies to enhance overall business performance. I have designed and implemented service delivery frameworks, boosting customer satisfaction through the optimization of service processes and the execution of client-centric solutions.I identify operational bottlenecks and apply targeted strategies to improve service quality. Throughout my career, I have spearheaded end-to-end service delivery processes, applied innovative solutions, and cultivated high-performance teams, achieving operational excellence.Areas of Expertise:Service Delivery Planning and Execution, Multi-Shore Teams Management, Cost Minimization, Operations Management, Revenue Growth and Maximization, Strategy Formulation, Product Development, Project/Program Management, Cross-Functional Collaborations, Client Relationship Management, Team Building and Leadership, Account Lifecycle Management, Customer Retention, Business Development and Expansion, Customer Satisfaction Enhancement, Technical Troubleshooting, Cloud Computing, Performance OptimizationIndustry Experience:IT Services and IT Consulting, E-Learning Providers, Education Administration Programs.
Listed skills include Project Management, Management, Team Management, Vendor Management, and 34 others.
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Bangalore, Karnataka, In
• Successfully managing service delivery engagements for key customers in Social Media and IT. Delivery teams based out of US and multiple locations in Europe and Asia. • Ensuring compliance with customer mandated SLA, KPIs, and Metrics, both operational as well as financial.
American Fork, Ut, Us
• Managing key accounts based out of US where the company generates revenues worth a certain dollar figure and above, with me being responsible for growing each account by 10% year on year. • Working with the development team to develop new strategies and solutions for the customers. Increased revenue from key accounts by 10% year on year by managing the accounts and identifying new areas of potential growth.• Successfully developed new strategies and solutions for customers by working closely with the development team.
Houston, Texas, Us
• Managed cloud and on-premise SAAS and PAAS solution implementations for customers in various domains, resulting in successful implementations of SAP S4/HANA and Salesforce for Energy, Finance, and Chemical customers.• Successfully led the staffing and recruitment process for the organization.
Atlanta, Ga, Us
• Successfully managed engagement and training delivery operations for one of the largest Oil and Gas company in the world.• Transitioned work from an existing workforce of around 200 employees to 130 employees in a dual shore engagement model, resulting in average SLA of 99% for the last 5 years with nearly 0 customer escalations.• Achieved 5/5 rating from customers on multiple projects, exceeded gross margin projections in almost all projects, and won the excellence award for setting up translation competency for the organization and improving the gross margin on localization projects from 10% to 32%.
Gurgaon, Haryana, In
Managed multiple training and content development projects with teams based out of global locations.
Noida, Uttar Pradesh, In
• Consistently over-achieved Aggregate Gross margin by 10% for almost all projects and won STC (Society for Technical Communication) Award for Excellence. • Successfully handled learning and development projects for multiple clients in the Banking, Technology, and Insurance domains.
Responsible for interfacing with clients for requirements gathering, preparing project plans, resource scheduling and final product releases. As lead for the team, responsible for half-yearly and annual appraisals of the team members, charting out their IDP (Individual Development Plans) and skill development requirements. Also worked as Product Manager for the company’s offerings in the Accounting Vertical. The responsibilities included preparing the marketing collateral and running B2C and B2B campaigns to meet revenue targets.
Gurgaon, Haryana, In
• Worked on multiple projects which required creating content design and creating content for eLearning and Instructor-Led courses.• Later moved on to become the Team Lead of the Quality Assurance team • Responsible for reviewing the courses for technical accuracy, language, and functionality. • Lead the QA team for technical functionality and language.
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Rahul Singh works for Wipro.
Rahul Singh is listed as VP of Business Operations and Service Delivery | Strategic Leader Driving Operational Excellence and Customer Satisfaction at Wipro.
Rahul Singh is based in Austin, Texas, United States while working with Wipro.
Rahul Singh has worked for Wipro, Elb Learning (Formerly Elearning Brothers), Cozy Consulting Llc, Niit (Usa), Inc., and Niit Limited.
You can use AeroLeads to view verified contact signals for Rahul Singh at Wipro, including work email, phone, and LinkedIn data when available.
Rahul Singh holds Master Of Business Administration - Mba, Finance from Lucknow University, Lucknow.
Rahul Singh is listed with skills including Project Management, Management, Team Management, Vendor Management, E Learning, Program Management, Learning Management, and Leadership.
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